Kamisha Pruitt
Summerville
Summary
Dynamic business owner with a proven track record at Carolina Ties of The Lowcountry, excelling in customer relations and operations management. Successfully increased customer satisfaction through innovative processes and exceptional service. Skilled in hiring and staffing, I fostered a high-performing team, driving business growth and ensuring regulatory compliance.
Overview
24
24
years of professional experience
Work History
Owner
Carolina Ties of The Lowcountry
03.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded business into new markets, cond
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Office Manager
Summerville Dance Academy
08.2015 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Program Director
Family Ties of the Lowcountry
07.2014 - 05.2022
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Monitored program performance to identify areas for improvement.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Identified risks and developed mitigation plans.
Security Forces Member
USAF
10.2000 - 07.2011
- Identified and reported suspicious activity to prevent security incidents.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Operated security console equipment to monitor and control access.
- Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
- Mitigated potential conflicts by utilizing effective negotiation skills when interacting with hostile individuals or groups.
- Safeguarded sensitive materials by implementing rigorous inventory management practices and adhering to established guidelines.
- Responded to emergency situations quickly and calmly for professional support.
- Maintained a clear understanding of chain-of-command structures, ensuring efficient distribution of tasks among team members during operations or drills.
- Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
- Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities.
- Investigated incidents and wrote detailed reports for superior review.
- Intervened in potentially violent situations to maintain personnel safety.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Delivered training sessions to educate personnel on security policies and procedures.
- Demonstrated adaptability while performing multiple roles within the unit, including supervisor, trainer, mentor, or technical advisor as needed.
- Led team in conducting vehicle inspections at entry points, preventing introduction of contraband.
- Improved team response times with rigorous training simulations focused on potential security threats.
- Maintained detailed logs of all security incidents, providing valuable data for future threat assessments.
- Coordinated security efforts during large-scale base exercises, ensuring seamless operations and safety.
- Provided VIP security for high-ranking officials visiting base, ensuring their safety at all times.
- Managed security databases, keeping records up to date and ensuring quick access to critical information.
- Coordinated with local law enforcement to manage incidents, maintaining peace and order on base.
- Monitored surveillance equipment to detect unauthorized entry, contributing to safety of classified areas.
- Trained new security personnel, sharing expertise to uplift overall capability of security forces.
- Enhanced base security by conducting regular patrols and identifying vulnerabilities in perimeter defenses.
- Responded to security alarms and investigated disturbances, swiftly resolving any issues encountered.
Education
Bachelor of Science - Social Psychology
Park University
Charleston, SC12-2014
Associate of Science - Criminal Justice
Community College of The Air Force
Charleston, SC04-2014
Skills
- Customer relations
- Small business operations
- Verbal and written communication
- Operations management
- Staff management
- Business launch
- Business development
- Crisis management
- Program creation and implementation
- Customer service
- Relationship building
- Hiring and staffing
Timeline
Owner
Carolina Ties of The Lowcountry
03.2022 - Current
Office Manager
Summerville Dance Academy
08.2015 - 08.2022
Program Director
Family Ties of the Lowcountry
07.2014 - 05.2022
Security Forces Member
USAF
10.2000 - 07.2011
Bachelor of Science - Social Psychology
Park University
Associate of Science - Criminal Justice
Community College of The Air Force
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