Kandice Buford
Greenville
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager Assistant
Blacks Tire Service
Greenville
06.2021 - Current
- Process customer orders and returns through ERP systems with 100% accuracy and timeliness
- Utilize Microsoft Word and Excel to generate customer-facing documents and internal reports
- Resolve product and service inquiries via phone and email with professional and courteous communication
- Coordinate with shipping, sales, and warehouse teams to ensure seamless service delivery
- Maintain excellent customer satisfaction ratings and build long-term client relationships
- Managed daily operations to ensure efficient service delivery.
- Oversaw inventory management and stock replenishment processes.
Bank Teller/Client Support Specialist
First Federal Bank
Greenville
03.2018 - 05.2021
- Handled daily banking transactions, including deposits, withdrawals, and account maintenance
- Processed customer requests with high efficiency and attention to regulatory compliance
- Educated customers on digital banking tools, fraud prevention, and account management
- Delivered exceptional service and maintained full confidentiality and accuracy in all transactions
- Processed customer transactions accurately and efficiently at First Federal Bank.
- Assisted customers with account inquiries and resolved issues promptly.
- Utilized banking software for transaction processing and account management tasks.
Education
High School Diploma -
Mauldin High School
Greenville, SC06-2013
Office Administration And Microsoft Suite - Business Administration
Greenville Technical College
Greenville, SCSkills
- Order and Return Processing
- Microsoft Office Suite (Word, Excel, Outlook)
- Office Administration
- ERP Software (eg, IFS)
- Data Entry and Reporting
- Customer Service and Conflict Resolution
- Time Management and Prioritization
- Team Collaboration and Independent Work
- High Attention to Detail
- Manufacturing/Office Environment Adaptability
Certification
- Office Administration – Certified
- Microsoft Office Specialist – Excel & Outlook
- Customer Service Fundamentals Certification
Timeline
Operations Manager Assistant
Blacks Tire Service
06.2021 - Current
Bank Teller/Client Support Specialist
First Federal Bank
03.2018 - 05.2021
High School Diploma -
Mauldin High School
Office Administration And Microsoft Suite - Business Administration
Greenville Technical College