Kaneesha Harris
Summerville,SC
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in operational planning and team oversight. Proven track record in enhancing safety protocols and mentoring personnel, ensuring compliance and effective scheduling. Adept at resolving complex issues while fostering strong client relationships, driving satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Field Supervisor
Allied Universal Security Services
05.2025 - Current
- Planned and scheduled field visits according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Kept Officers on task to complete milestones on time.
- Met with customers to resolve issues and build productive relationships.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Mentor Officers in best practices and skills
- Maintains regular communications with Security Professionals, resolving issues regarding pay, morale, or complaints
- Manages overtime by effective scheduling and making timely, qualified hiring decisions
- Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times
- Assure officers receive appropriate training in developing both their technical and professional skills; also provide performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.).
Site Supervisor
Allied Universal Security Services
08.2024 - 05.2025
- Oversaw employee attendance records, handled payroll, and ordered new materials for sites.
- Developed work schedules for team members to maximize shift coverage.
- Supervising security personnel, including hiring, training, and performance management
- Communicating security policies and procedures, preparing reports on security incidents, and presenting information to management.
- Maintain strong relationships with external partners, such as the client director, to enhance security capabilities.
- Collaborate with internal departments to ensure compliance with security protocols and standards.
- Investigate security breaches, incidents, and violations, document findings, and implement corrective actions.
- Educate employees on security awareness, policies, and procedures through training programs and communication initiatives.
- Mentor and educate other site supervisors on security awareness and policies
- Oversee other events that Allied assists with in terms of security.
- Read over and assist with adjusting any changes in the POST Orders or creating new ones.
Billing Analyst
Stride K12
05.2019 - 05.2024
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Determined key areas prime for process improvements.
- Creating and sending accurate invoices to clients.
- Tracking outstanding balances and payment status.
- Addressing billing questions and resolving disputes
- Managing and oversee 32 billing accounts
Security Manager
Columbus State University
09.2014 - 06.2019
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Manages and oversees the security operations, ensuring a safe environment for students, staff, and visitors
- Enforcing campus policies, traffic regulations, and other rules.
- Responding to security incidents and emergencies, including collaborating with local law enforcement.
- Ensuring regular patrols of campus buildings and grounds, as well as security checks.
- Overseeing CCTV cameras, access control systems, and other security technologies.
- Developing and managing emergency preparedness plans, including emergency drills and disaster response.
- Supervised team of 15 security personnel during shift.
Front Desk Manager
Taiba Hospital
12.2012 - 06.2014
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared daily contract data requirements for patient billing.
- Adjusted and prepared the inventory report for medical equipment.
- Created and maintained files in accordance with standard operations.
- Briefed internal and external patients on equipment selection upon discharge.
Education
Microsoft Office -
Coursera
Online05.2019
High School Diploma -
Colonial High School
Orlando, FL05.2008
Skills
- Operational planning expertise
- Safety and hazard management
- Schedule development
- Operations planning
- Task delegation
- Regulatory compliance
- Schedule coordination
- Strategic planning
- Logistics management
- Performance reporting
- Performance monitoring
- Coaching personnel
- Team oversight
Timeline
Field Supervisor
Allied Universal Security Services
05.2025 - Current
Site Supervisor
Allied Universal Security Services
08.2024 - 05.2025
Billing Analyst
Stride K12
05.2019 - 05.2024
Security Manager
Columbus State University
09.2014 - 06.2019
Front Desk Manager
Taiba Hospital
12.2012 - 06.2014
Microsoft Office -
Coursera
High School Diploma -
Colonial High School
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