Kanisha Hayes
Summerville
Summary
Dynamic Operational Support Specialist with a proven track record at KBR, enhancing customer satisfaction and streamlining shipment processes. Skilled in customer relationship management and software expertise, I significantly improved communication channels and operational efficiency. Demonstrated ability in training and leveraging technology for cost-effective solutions, achieving notable client retention and operational excellence.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in transportation and working in a 24/7 uptime environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operational Support Specialist
KBR
05.2023 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs for GFP
- Facilitated effective communication among drivers, customers, and management to enhance satisfaction using software such as CMOS, Transcom, DST, FEDEX, DLA, and DHL.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Material Coordinator
KBR
02.2023 - 06.2023
- Implemented best practices in warehouse organization for easy access and retrieval of materials.
- Packed, weighed and shipped items per customer specifications.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Loaded merchandise into specific packages suited for product dimensions.
- Utilized GCSS-Army, SAP, and FEDLOG systems to verify conformance of incoming materials with specified requirements.
System Dispatch Analyst
Aerotek
01.2019 - 12.2022
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Oversaw dispatching operations for over 75 fleet vehicles.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Logistics Coordinator
HCS Renewable Energy
01.2016 - 12.2018
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Education
Bachelor Of Science - Accounting
Southern University And A&M College
Baton Rouge, LA05.2016
Associate Of Arts And Sciences - Project Management
ITT Technical Institute
Baton Rouge, LA06.2015
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Empathy and patience
- Software expertise
- Cost-benefit analysis
Affiliations
Army
Certification
KBR One Award 2024
Timeline
Operational Support Specialist
KBR
05.2023 - Current
Material Coordinator
KBR
02.2023 - 06.2023
System Dispatch Analyst
Aerotek
01.2019 - 12.2022
Logistics Coordinator
HCS Renewable Energy
01.2016 - 12.2018
Bachelor Of Science - Accounting
Southern University And A&M College
Associate Of Arts And Sciences - Project Management
ITT Technical Institute
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