Kara Kilgore
CONWAY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Viv&Lou
06.2016 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Claims Customer Service Representative
Blue Cross Blue Shield of SC
01.2016 - 06.2016
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
Department Supervisor
Hamricks
08.2006 - 08.2014
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Handled cash register, returns, and refunds.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Bachelor of Arts - Business Administration And Management
ECPI University
Virginia Beach, VA04-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Professional telephone demeanor
- Administrative support
Timeline
Customer Service Representative
Viv&Lou
06.2016 - Current
Claims Customer Service Representative
Blue Cross Blue Shield of SC
01.2016 - 06.2016
Department Supervisor
Hamricks
08.2006 - 08.2014
Bachelor of Arts - Business Administration And Management
ECPI University
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