Karem Cortes
Greenville
Summary
Dynamic Shift Supervisor with extensive experience at Walgreens, excelling in cash handling and employee training. Proven track record in enhancing customer satisfaction through effective complaint resolution and inventory control. Recognized for fostering a motivated team environment and implementing process improvements that streamlined operations and reduced waste.
Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
24
24
years of professional experience
Work History
Shift Supervisor
Walgreens
08.2025 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Cultivated professional working relationships with peers and supervisors.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Inventory Specialist
Walgreens
01.2023 - 08.2025
- Implemented process improvements that enhanced efficiency in stock handling and storage practices.
- Analyzed inventory data to forecast needs and reduce excess stock levels effectively.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Shift Supervisor
Walgreens
06.2021 - 01.2023
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Supervised ongoing daily production phases.
- Monitored inventory levels to ensure stock availability during shifts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Coordinated merchandising, promoted new products and increased brand awareness.
Shift Supervisor
Rite-Aid Pharmacy - Walgreens
12.2001 - 06.2021
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels to ensure stock availability during shifts.
- Implemented daily checklists to enhance task completion efficiency among staff.
- Collaborated with management to address team performance and service improvements.
- Responded promptly to customer inquiries, enhancing overall satisfaction during shifts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Bushwick High School
Brooklyn, NY06-2005
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Schedule management
- Policy enforcement
- Problem-solving
- Team supervision
- Positive attitude
- Team motivation
- Strong verbal and written communication
- Customer service management
- Complaint resolution
- Professional appearance
- Training assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Walgreens
08.2025 - Current
Inventory Specialist
Walgreens
01.2023 - 08.2025
Shift Supervisor
Walgreens
06.2021 - 01.2023
Shift Supervisor
Rite-Aid Pharmacy - Walgreens
12.2001 - 06.2021
High School Diploma -
Bushwick High School