Karen Cue
Senior Process Analyst
Blythewood
Summary
An IT Professional experienced in the areas of IT Governance, Security and Compliance. Flexible and able to perform in a fast-paced environment, while supporting various methodologies.
Overview
41
41
years of professional experience
Work History
Senior I/S Governance Process Analyst
BlueCross BlueShield of South Carolina
01.2017 - Current
- Responsible for designing and introducing improvements and related cultural changes into the overall I/S organization, as well as, work with I/S areas to ensure processes, procedures and policies are compliant and are in alignment with Corporate policies and standards.
- Other Responsibilities include:
- Identifying and successfully engaging advocates across the organization for process improvement initiatives.
- Ensuring processes are working effectively to improve efficiencies across the Information Systems organization.
- Guiding others on I/S processes, standards, principles, and practices.
Business Test Manager (Interplan Teleprocessing System (ITS)
BlueCross BlueShield of South Carolina
11.2014 - 12.2016
- Responsible for managing the testing and implementation of system enhancement functions for ITS.
- Responsibilities included:
- Managing major system enhancement projects/changes as assigned by senior management.
- Oversight of all change sheets and project level enhancements.
- Oversight of technical implementations of system change requests and projects.
- Performing liaison functions with information systems personnel and users and reviews/accepts system specifications.
- Serves as project lead for business unit on high-level project implementations.
- Assisting in developing project schedules, organizing information systems projects, and assigning personal tasks.
- Consulting with other areas/departments to effectively develop and document procedures for keying and workflow.
- Preparing written report and analysis providing interpretation of these findings to senior management.
- Employee coaching and mentoring.
- Issuing equipment upon new employee hire and collection upon employee termination/transfer.
- Assisting employees with daily problems, leads team meetings to ensure quality and productivity, administers salary and personnel policies, recruit personnel, reviews performance and gives annual reviews.
Business Testing Supervisor (Group and Individual)
BlueCross BlueShield of South Carolina
08.2011 - 11.2014
- Responsible for managing the testing of Claims, Membership and Leveraged Systems functionality as assigned by Information Systems and upper management, as well as, supervising an area responsible for major system testing and implementations related to projects impacting Operational functions.
- Responsibilities included:
- Managing project and change requests while supervising staff performing system testing/test preparation, enhancement projects, implementations, and project tracking/reporting.
- Developing, implementing, and coordinating training on system testing procedures and improved techniques.
- Identifying, communicating, and resolving system testing/implementation and procedural problems with Information Systems and Production areas.
- Coordinating Project implementations with upper management and production areas.
- Leading the way in support of the testing needs for the entire G&I Organization to include Project Management, Senior Management, Marketing, and all G&I Operational areas (Small Group/Marketplace/Under 65/Over 65/Med Advantage/Health Now New York).
- Managing the needs of a large team to include security/access issues, coaching, mentoring, new employee training, managing supplies, tracking assets, ordering equipment, etc.
Information Systems Testing Team Lead (RSET – Enterprise Testing)
BlueCross BlueShield of South Carolina
06.2009 - 08.2011
- Responsible for providing leadership and guidance to the team while fostering an environment of collaboration to achieve common goals.
Test Designer (RSET – Release Services and Enterprise Testing)
BlueCross BlueShield of South Carolina
05.2004 - 06.2009
- Responsible for coordinating system testing and verification between I/S and both internal and external customers, to ensure system changes are sufficiently tested in a timely manner by the most efficient and effective means.
Operational Support Analyst III
BlueCross BlueShield of South Carolina
02.2003 - 05.2004
- Responsible for supporting modifications and testing of the Genesis online Applicant Tracking System, System/Data Analysis and Internal Customer Service.
Business Analyst
Computer Sciences Corporation (CSC)
11.1994 - 06.2002
- Specialized in Document Automation, Automated Premium Processing and Billing/Collections.
Commercial Service Representative
Liberty Mutual Insurance Company
05.1984 - 11.1994
- Responsible for rating, processing, and analyzing New Business Accounts; Prepared insurance proposals and Customer Service Support to include assisting policyholders with billing inquiries, servicing Commercial Accounts and providing administrative support to in-house Sales Associates.
Education
License -
SC Life Insurance Producers License
04-2027
Juris Masters - Compliance
Liberty University School of Law
08.2021
M.S. - Information Technology
Walden University
07.2016
Mastery - Project Management, System Analysis and Management/Leadership
Furman University
01.2010
Certification - Systems Analysis
Furman University
01.2008
Bachelor of Science - Criminal Justice
University of South Carolina
01.1990
Skills
Process documentation
Workflow Analysis
Business process design
Process improvement
Continuous improvement
Process mapping
Workflow management
Process flows
Quality assurance
Analytical thinking
System testing
Years of Service
- Blue Cross Blue Shield of SC – Twenty Years of Service (2003-2023)
- Policy Management Systems/CSC - Eight Years of Service (1994-2002)
- Liberty Mutual Insurance Company – Ten Years of Service (1984-1994)
Timeline
Senior I/S Governance Process Analyst
BlueCross BlueShield of South Carolina
01.2017 - Current
Business Test Manager (Interplan Teleprocessing System (ITS)
BlueCross BlueShield of South Carolina
11.2014 - 12.2016
Business Testing Supervisor (Group and Individual)
BlueCross BlueShield of South Carolina
08.2011 - 11.2014
Information Systems Testing Team Lead (RSET – Enterprise Testing)
BlueCross BlueShield of South Carolina
06.2009 - 08.2011
Test Designer (RSET – Release Services and Enterprise Testing)
BlueCross BlueShield of South Carolina
05.2004 - 06.2009
Operational Support Analyst III
BlueCross BlueShield of South Carolina
02.2003 - 05.2004
Business Analyst
Computer Sciences Corporation (CSC)
11.1994 - 06.2002
Commercial Service Representative
Liberty Mutual Insurance Company
05.1984 - 11.1994
Juris Masters - Compliance
Liberty University School of Law
M.S. - Information Technology
Walden University
Mastery - Project Management, System Analysis and Management/Leadership
Furman University
Certification - Systems Analysis
Furman University
Bachelor of Science - Criminal Justice
University of South Carolina
License -
SC Life Insurance Producers License