Karen Kelly
North Augusta
Summary
Dynamic Patient Coordinator with a proven track record at Athletico, enhancing front office efficiency through exceptional organization and insurance verification skills. Adept at fostering a compassionate environment while managing sensitive patient interactions. Committed to maintaining confidentiality and delivering outstanding service, ensuring seamless appointment scheduling and patient support.
Overview
17
17
years of professional experience
Work History
Patient Coordinator
Athletico
07.2006 - 03.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
Education
Butler High
Augusta, GASkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
Timeline
Patient Coordinator
Athletico
07.2006 - 03.2023
Butler High