Karen Randolph-Howell
Saint Matthews,SC
Summary
Successful Customer Service professional with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
Customer Service Advocate II
Blue Cross & Blue Shield Of SC
09.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered internal and external customers first-rate customer service to maximize satisfaction.
- Responded proactively and positively to rapid change.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Participated in team meetings and training sessions to stay informed about updates and changes.
Invoice Support Specialist
Southeastern Freight Lines
09.2013 - 08.2021
- Answer all internal and external incoming calls for the accounting department dealing with customers' accounts, billing questions, and freight bill issues
- Handle emails, correspondence, phone calls, faxes from customers concerning customer service issues
- Work to completion, incoming emails from customers
- Works freight bill correction queue, review and approval of freight bill correction status as assigned
- Works with collection department and responds to all disputes through email queue as assigned
- Interact with the traffic department and service centers as nee
Dispatch Clerk
Husqvarna Outdoor Product
12.2010 - 02.2012
- Ensure shipments are accurate and shipped according to schedule
- Maintain accurate shipping records
- Effectively communicate with internal and external customers to inform Account Representative of any shipping problems or delays
- Complete all paperwork as appropriate for carriers
- Make decisions regarding trailer movement in docks and yard, order completion and timelines.
Education
Associate of Science -
Midland Technical College
Columbia, SCSkills
- Strong attention to detail in a fast-paced environment
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Relationship Building
Timeline
Customer Service Advocate II
Blue Cross & Blue Shield Of SC
09.2023 - Current
Invoice Support Specialist
Southeastern Freight Lines
09.2013 - 08.2021
Dispatch Clerk
Husqvarna Outdoor Product
12.2010 - 02.2012
Associate of Science -
Midland Technical College
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