Kari McLaughlin
Beaufort
Overview
9
9
years of professional experience
Work History
Support Keyholder
Belk
04.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed cash, credit, debit, and check payments.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Pick orders by locating merchandise within the store in a timely manner
- Pack items in accordance with published standards and deadlines
- Ship customer orders in a timely manner by prioritizing orders based on requested delivery option
Customer Service Associate
Lowe's Home Improvement
07.2020 - Current
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from multiple customers and other associates
- Provided policy and service information
- Resolved customer information and complaints
- Handled online orders and credit card transactions
- Responsible for cashier duties
- Performed data entry for orders.
FT Dairy Manager/ Grocery Associate
Food Lion
09.2016 - 01.2020
- Provide quality customer service to our customers in the frozen food and dairy areas
- Maintain ordering and inventory control along with proper receiving and storage of product
- Unload trucks for the Frozen Food/Dairy Department
- Engage and interact with customers to create a positive shopping experience
- Build and maintain Frozen Food and Dairy displays per direction given in weekly merchandising notes
- Comply understand and adhere to Food Safety guidelines and standard practices
- Adhere to all company guidelines, policies and standard practices.
Customer Service Associate and Cashier
Food Lion
06.2015 - 12.2019
- Maintain current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, checks, Western Union, Money Orders, Coinstar, Self Checkouts (where applicable)
- Perform the Sales Associate and Service Associate duties as needed
- Responsibilities also include guiding customers to the items they need, replenishing the grocery shelves when items go out of stock, assisting with the checkout process, helping customers load their groceries into their vehicles, cleaning the store and gathering shopping carts in the parking lot
- Manage the cashiers shifts, breaks and chores to be done during their shift.
Education
High School Diploma -
La Porte High School
La Porte, INSophomore in Interior Architecture and Design - Interior Architecture & Design
Academy of Art University
San Francisco, CA03.2026
Skills
- Energetic, courteous and articulate
- Eager and willing to learn new skills
- Professional telephone manner and skills
- Takes pride in completing tasks in a timely manner
- Teamwork and Collaboration
- Hard-working mindset
- Good communication skills
- Multi-tasking strength
- Time Management
- Team Player
- Order Fulfillment
Timeline
Support Keyholder
Belk
04.2023 - Current
Customer Service Associate
Lowe's Home Improvement
07.2020 - Current
FT Dairy Manager/ Grocery Associate
Food Lion
09.2016 - 01.2020
Customer Service Associate and Cashier
Food Lion
06.2015 - 12.2019
High School Diploma -
La Porte High School
Sophomore in Interior Architecture and Design - Interior Architecture & Design
Academy of Art University
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