Karli Scott
Greenville
Summary
My objective is to become a Crime Scene Technician which would allow me to apply my education in criminal justice and my passion for forensics. I strive to help solve crimes and collect samples of information that would allow us to prevent certain individuals from continuing unlawful behavior.
Overview
3
3
years of professional experience
Work History
Correctional Officer
Perry Correctional Institution
03.2023 - Current
- Managed high-risk situations in a professional and efficient manner.
- Maintained inmate safety while performing conflict resolution and monitoring certain behavior.
- Escorted inmates to and from dormitories,hospitals and during emergencies.
- Trained new correctional officers on policies and procedures.
- Maintained forms, reports, logs and records of inmates behaviors as well as activities performed throughout the shift.
Customer Service Representative
Majorel
11.2022 - 03.2023
- Maintaining professionalism under pressure and resolved conflicts.
- Consulting customers with empathy, resulting in increased business for the company.
- Handled escalated calls efficiently.
- Responded to customer requests for products, services, and any other concerns that they may have.
Customer Service Representative
Concentrix
10.2022 - 03.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for the providers for different insurance agencies.
- Provided knowledge to provide recommendations for customers needs
- Developed a rapport with customers through active listening skills, leading to positive feedback from clients.
Education
Bachelor of Arts - Administration of Justice
University of Pittsburgh
4200 Fifth Ave, Pittsburgh PA 1526012-2021
Skills
Public Speaking
Leadership
Collaborative
Honest
Resourceful
Conflict Resolution
Peer Counselor
Timeline
Correctional Officer
Perry Correctional Institution
03.2023 - Current
Customer Service Representative
Majorel
11.2022 - 03.2023
Customer Service Representative
Concentrix
10.2022 - 03.2023
Bachelor of Arts - Administration of Justice
University of Pittsburgh
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