Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kasandra Castillo

Kasandra Castillo

Greenville

Summary

Dedicated and people-focused professional with strong customer service experience in fast-paced retail and educational environments. Skilled at resolving issues, building positive relationships with customers, and maintaining a friendly, organized atmosphere. Over 2 years of experience supporting families and children as a kindergarten teacher, bringing empathy, communication, and problem-solving skills to every role. Committed to delivering exceptional service and creating positive experiences for every individual.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Associate

Aldi
08.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered exceptional customer service by warmly greeting customers, assisting with inquiries, and ensuring a pleasant shopping experience.
  • Maintained a clean, organized, and efficient store environment to support a positive customer journey.
  • Operated registers, processed transactions accurately, and managed returns and exchanges professionally.
  • Demonstrated strong multitasking skills in a fast-paced retail setting while supporting team members.
  • Assisted in stocking, inventory, and product displays, ensuring merchandise was presented clearly and accessibly.
  • Built positive relationships with regular customers through friendly, reliable service and effective communication.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Kindergarten Teacher

Royal Kids Academy
08.2021 - 01.2023
  • Responsible for safety and supervision of 20+ children at a time.
  • Actively engage with students and build relationships with them.
  • Teach social skills, how to act and speak responsibly.
  • Prepare materials and lesson group projects.
  • Clean and organize.
  • Encourage students to learn in a fun and interactive way.
  • Maintain patience as well as creativity.
  • Serve students lunch and snack.
  • Assist in drop off and pick up.
  • Guidance with homework and classwork.
  • Use songs, stories, and games to motivate the children to learn and engage.
  • Ability to work with children of different aptitudes and skills.
  • Have patience and understanding of how students may be feeling.

Manager

Long John Silvers
06.2017 - 07.2020
  • Accurately take customers information into the system.
  • Providing outstanding customer service to all customers and prospects in a professional and courteous manner.
  • Handling high volume of customers.
  • Handling merchandise.
  • Team supervisor.
  • Great team player.
  • Assisted with inventory control and stock ordering.
  • Resolved complaints promptly and professionally.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Took initiative to find extra task when scheduled duties were completed.

Customer Service

Krispy Kreme
08.2019 - 02.2020
  • Maintained high standards of customer service during high volume, fast paced operations.
  • Handled currency and credit transactions quickly and accurately.
  • Mastered point-of-service (POS) computer system for automated order taking.

Education

Diploma -

Hialeah Senior High School
05.2019

Skills

  • Customer Service
  • Experience working with children of all ages
  • Return processing
  • Supervisor Experience
  • Point of Sale (POS) Systems
  • Product display
  • Point-of-sale implementation
  • Effective communication
  • Reliability and Flexibility
  • People-Oriented Communication
  • Active listening – Understanding customer needs and concerns
  • Clear verbal communication – Explaining solutions in a calm, professional tone
  • Written communication – Writing clear, polite messages or emails
  • Empathy – Showing genuine care and understanding of the customer’s situation
  • Critical thinking – Analyzing issues quickly to find effective solutions
  • Conflict resolution – Handling complaints calmly and resolving disputes
  • Decision-making – Knowing when to escalate issues or offer alternatives
  • Multitasking – Managing several tasks or customers at once
  • Time management – Responding promptly and efficiently
  • Attention to detail – Ensuring accuracy in transactions and documentation
  • Patience – Staying calm when dealing with upset or confused customers
  • Teamwork – Collaborating with coworkers to resolve customer issues
  • Adaptability – Adjusting to different customers, tasks, or technologies
  • Positive attitude – Keeping a friendly tone even in tough situations
  • Teaching
  • Childcare
  • Early Childhood Education
  • Babysitting & Nannying

Certification

  • September 2021 Pediatric
  • American Safety Health Institute
  • Includes CPR, AED, and First Aid

Timeline

Store Associate

Aldi
08.2024 - Current

Kindergarten Teacher

Royal Kids Academy
08.2021 - 01.2023

Customer Service

Krispy Kreme
08.2019 - 02.2020

Manager

Long John Silvers
06.2017 - 07.2020

Diploma -

Hialeah Senior High School

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Kasandra Castillo