Kasey Clifton
Greenville
Summary
Accomplished professional with a proven track record at Greenville Martial Arts Center, enhancing customer satisfaction and mentoring staff towards excellence. Skilled in customer service and organizational tasks, adept at resolving conflicts and streamlining operations. Demonstrates exceptional communication and teamwork, significantly improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Staff
Greenville Martial Arts Center
06.2020 - Current
- Mentored junior staff members in best practices while motivating them towards career advancement.
- Enhanced customer satisfaction levels by improving responsiveness to inquiries or concerns.
- Implemented quality control measures to ensure consistent excellence in products and services delivered to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front End Associate
Pet Paradise
11.2022 - 02.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Built rapport with regular customers, fostering loyalty through personalized service experiences.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Collaborated with fellow associates to improve overall store operations and customer experiences.
Education
Associates in Criminal Justice - Criminal Justice
Greenville Technical College
506 S Pleasantburg Dr, Greenville, SC 2960705.2026
High School Diploma -
Berea High School
201 Burdine Dr, Greenville Sc 2961705.2022
Skills
- Cleaning and organization
- Customer service expertise
- Customer service understanding
- Payment Processing
- File Management
- Employee Mentoring
- Recordkeeping expertise
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Front End Associate
Pet Paradise
11.2022 - 02.2023
Senior Staff
Greenville Martial Arts Center
06.2020 - Current
Associates in Criminal Justice - Criminal Justice
Greenville Technical College
High School Diploma -
Berea High School
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