Kassandra Reillo

• Responsible for making, editing, or cancelling reservations for all southern and mid Connecticut areas whether it was for a truck, trailer, or/and storage.
• I had to be cautious with over booking.

(example) if a reservation was made not by my department and it was going to affect another reservation, I will contact the customer to change the pickup location with more availability.

• Promoted storage with one way moving reservations.
• Manage facility procedures related to insurance and billing.
• Coordinated closely with the U-Haul centers to maintained the upkeep of trucks tp prevent downing an equipment and losing out on a reservation.
• Help support field team members and U-Haul dealers with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company's U-Box portable storage product.
• I was also a part time Storage Manager.
• I will work with centers that have a high delinquent percentage and low occupancy.
• I will contact the customer for either a payment plan or warn the customer of their storage unit going into auction.
• Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Robert's Center is also an AAA garage including Full service for all customers.
• The company received calls from regular customers (sedans, SUV, pickups, etc.), heavy duty customers (trailers, trucks, buses, tractors, etc.), Allstate, AAA, Roadside Assistance, Quest, police calls, Etc.
• Provided services such as flat tires, lockouts, towing, jump starts, out of gas.
• For the heavy-duty customers, provided repair services on location without having the vehicle tow anywhere.
• Basic knowledge about the difference in AWD, FWD, RWD, the make and model of the vehicle needing any service.
• Directed dispatching, routing, and tracking of 20 fleet vehicles.
• Knowledge about flatbed trucks and wreckers for specific types of vehicles.
• Communicated with vendors regarding tow availability and special orders.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.
• Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule
• Planned drivers' itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Advertised sales
• Displayed advertisement signs around the store.
• Managed the daily goal, file paperwork, managed the UPT for the day, calculated the percentages of the present year compared to last years, and make sure our team is using the right mathematical procedures.
• Trained employees and handled applicant information with security and confidentiality.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Pierced ears.
• Prevented shortage theft
• Made mid-day meetings about sales
• Given customer great styling advice to match her styling needs