Summary
Overview
Work History
Education
Skills
Timeline
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Katarina White

Greenville

Summary

Proven leader with a track record of enhancing productivity and customer satisfaction through exceptional problem-solving and multitasking abilities. Skilled in conflict resolution and continuous improvement, demonstrated by surpassing sales quotas and streamlining dispatch processes through various software applications. Expert in verbal and written communication and detail-oriented practices with strong organizational skills, significantly improving team efficiency and client relations. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

BDC Specialist

George Coleman Ford
06.2025 - Current
  • Collaborated with sales team to create personalized follow-up plans for each client, ensuring high levels of customer retention.
  • Implemented CRM system improvements that streamlined internal processes and improved data accuracy.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Streamlined appointment scheduling process, resulting in improved efficiency and increased appointments.
  • Served as a liaison between customers and service department, ensuring smooth communication and prompt resolution of any concerns or issues that arose postpurchase.
  • Advised customers on vehicle features and financing options, guiding them towards informed purchasing decisions.

Import Specialist

Rogers & Brown
10.2024 - 05.2025
  • Primary point of contact for various clients, building and maintaining strong working relationships while being proactive to needs
  • Review various documents for accuracy and compliance with US Customs regulations
  • Maintained awareness of customs regulations, trade agreements, and tariffs for various goods being imported
  • Collaborate with team members to ensure smooth flow of day to day operations
  • Able to proactively monitor and assess any changes and redirect shipments when necessary
  • Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
  • Increased efficiency by collaborating across departments to share information and streamline workflows.

Dispatcher

AutoWorks Mobile
10.2022 - 07.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 12 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Assisted in resolving customer complaints and grievances.
  • Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.

Office Manager

Dunbar Enterprises
01.2022 - 10.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.

Guest Greeter

Verizon
09.2021 - 01.2022
  • Assisted with special events coordination, ensuring seamless execution of setup and registration processes.
  • Maintained cleanliness of reception area to provide a pleasant environment for visitors.
  • Collaborated with team members to address complex guest issues, resulting in prompt resolutions that exceeded expectations.
  • Facilitated a welcoming atmosphere by engaging guests in light conversation while waiting for assistance or service completion.
  • Demonstrated expert knowledge of company products and services when fielding inquiries from guests.
  • Utilized provided technology tools effectively in managing visitor check-ins and maintaining accurate guest records.
  • Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.

Inbound Sales Representative

Spectrum
10.2019 - 06.2020
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Managed high call volume on average 175 calls per shift efficiently, maintaining a professional demeanor under pressure.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Increased productivity by anticipating needs and providing excellent support.

Administrative Assistant

Carlton Motorcars
10.2018 - 10.2019
  • Greeted visitors and answered phone calls as the public face of high-end dealership office with 25 sales and 15 service professionals.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Diploma -

Eastside High School
Taylors, SC
06.2011

Skills

  • Problem solving skills
  • Multitasking and prioritization
  • Strong verbal and written communication
  • Detail oriented
  • Highly organized
  • Adaptability and Flexibility
  • Proven leadership ability
  • Analytical and critical thinking
  • Conflict Resolution
  • Continuous improvement
  • Cross-selling techniques
  • CRM software

Timeline

BDC Specialist

George Coleman Ford
06.2025 - Current

Import Specialist

Rogers & Brown
10.2024 - 05.2025

Dispatcher

AutoWorks Mobile
10.2022 - 07.2023

Office Manager

Dunbar Enterprises
01.2022 - 10.2022

Guest Greeter

Verizon
09.2021 - 01.2022

Inbound Sales Representative

Spectrum
10.2019 - 06.2020

Administrative Assistant

Carlton Motorcars
10.2018 - 10.2019

Diploma -

Eastside High School

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