Katarzyna Wojcik
Myrtle Beach
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
12
12
years of professional experience
Work History
Airbnb Host / Vacation Rental Manager
Self-employed
02.2021 - 10.2023
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
Sales Representative
Hollister Co.
12.2017 - 12.2019
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed customer feedback to improve products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Sales Brand Ambassador
InFunction SERVICES LTD
04.2016 - 11.2017
- Developed relationships with potential customers through personal interactions.
- Attended trade shows and conventions to promote products and services.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
Business Development And Marketing Intern
IBCCS TAX
06.2017 - 10.2017
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Identified potential areas for growth and collaborated with executive leadership team on launching new programs or services.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Worked closely with senior management team members on developing strategic partnerships.
Customer Service Consultant
Arka-Med Sp. o.o. NZOZ. Medical Center
04.2012 - 02.2015
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed relationships with customers to ensure repeat business opportunities.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
Education
BBA - Business Administration
European University Cyprus
Nicosia, Cyprus06.2017
Erasmus Program / Exchange -
University Of Turin
Turin, Italy01.2015
Skills
- Customer Relations
- Business Growth
- Problem Solving
- Multitasking
- Product Knowledge
- Conflict Resolution
- Inbound Call Management
- Positive Attitude
Languages
Polish
Native language
Greek
Beginner
A1
Timeline
Airbnb Host / Vacation Rental Manager
Self-employed
02.2021 - 10.2023
Sales Representative
Hollister Co.
12.2017 - 12.2019
Business Development And Marketing Intern
IBCCS TAX
06.2017 - 10.2017
Sales Brand Ambassador
InFunction SERVICES LTD
04.2016 - 11.2017
Customer Service Consultant
Arka-Med Sp. o.o. NZOZ. Medical Center
04.2012 - 02.2015
BBA - Business Administration
European University Cyprus
Erasmus Program / Exchange -
University Of Turin
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