Kate Grab
Bluffton
Summary
Detail oriented and highly organized professional with a proven track record of identifying and resolving complex issues efficiently. Adept at analyzing situations, developing strategic solutions, and managing multiple priorities with precision and clarity. Known for maintaining high standards of accuracy, streamlining processes, and enhancing team productivity through structured organization and critical thinking. Committed to delivering quality results in fast-paced and dynamic environments.
Overview
14
14
years of professional experience
Work History
Ophthalmic Technician
The Retina Group of Washington
01.2023 - Current
- Maintained accurate visual and systemic patient history, reviewed and updated patient charts for completeness.
- Administered diagnostic testing (OCT, angiography, imaging) and provided detailed exam documentation.
- Assisted physicians by scribing and managing data entry in EMR systems.
- Ensured exam room organization, medication administration, and patient education with a focus on quality care.
- Delivered professional and courteous service to maintain a welcoming environment.
Business Development Representative
Choice Hotels
01.2020 - 01.2023
- Managed client relationships and ensured clear, consistent communication throughout sales cycles.
- Leveraged CRM tools to track interactions, identify trends, and improve customer engagement.
- Conducted contract negotiations, prepared proposals, and resolved issues to exceed customer expectations.
- Collaborated cross-functionally to improve service offerings based on client feedback.
Manager
SwimKids Swim School
01.2020 - 01.2022
- Oversaw daily operations, staff training, and scheduling for a high-volume swim school.
- Delivered top-tier customer service by managing inquiries, complaints, and client concerns with empathy.
- Maintained detailed program records and ensured safety compliance in all aquatic activities.
Optometric Technician
Drs. May, Hettler & Associates
01.2019 - 01.2020
- Conducted detailed pre-testing procedures and ensured precise documentation for each patient.
- Maintained clinical equipment and supplies, ensuring operational readiness.
- Streamlined patient intake and scheduling for increased clinic efficiency.
Office Manager
Blu Dog Stone-Bluffton, SC
01.2015 - 01.2019
- Designed and implemented administrative protocols to improve workflow and productivity.
- Supervised hiring, staff coordination, and office logistics, including budgeting and inventory control.
- Provided personalized customer support and managed communications with clients and vendors.
- Maintained organized, compliant documentation of all business processes and procedures.
Administrative Specialist
Bonnie by Design
01.2011 - 01.2015
- Supported office operations with data entry, appointment scheduling, and customer outreach.
- Organized and maintained digital and physical filing systems with strict attention to detail.
- Played a key role in recruitment and onboarding processes for new employees.
Education
Bachelor's degree - Information Management and Systems
University of South Carolina-Upstate
Associate in Arts (AA) - General Studies
Technical College of the Lowcountry
Skills
- Communication & Interpersonal Skills
- Customer service excellence
- Documentation & Data Accuracy
- Scheduling & Workflow Optimization
- Problem Solving & Conflict Resolution
- Team Leadership & Training
- Office & operations management
Timeline
Ophthalmic Technician
The Retina Group of Washington
01.2023 - Current
Business Development Representative
Choice Hotels
01.2020 - 01.2023
Manager
SwimKids Swim School
01.2020 - 01.2022
Optometric Technician
Drs. May, Hettler & Associates
01.2019 - 01.2020
Office Manager
Blu Dog Stone-Bluffton, SC
01.2015 - 01.2019
Administrative Specialist
Bonnie by Design
01.2011 - 01.2015
Associate in Arts (AA) - General Studies
Technical College of the Lowcountry
Bachelor's degree - Information Management and Systems
University of South Carolina-Upstate
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