Kate Haydel
Charelston
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless client experiences and achieving optimal outcomes. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Reliable and focused on delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
CADE Medical
10.2023 - 09.2025
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Brace Shop Technician
CADE Medical
10.2023 - 03.2024
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
Physical Therapy Intern
JACO Rehab
08.2022 - 12.2022
- Maintained a high level of proficiency with rehabilitation equipment setup, maintenance, and usage for optimal results during therapy sessions.
- Actively sought feedback from supervising therapists regarding clinical performance, leading to consistent professional growth and improvement.
- Increased patient satisfaction through empathetic communication and active listening skills.
- Streamlined documentation processes, maintaining accurate and timely records of patient progress.
Pet Care Attendant & Receptionist
Ohana Doggie Daycare
02.2022 - 07.2022
- Contributed to business growth with strong client retention rates by consistently delivering outstanding service.
- Enhanced client satisfaction with exceptional communication and timely updates on their pets wellbeing.
- Maintained a clean and safe environment for animals, ensuring overall health and happiness.
- Assisted in training new staff members, sharing expertise to optimize efficiency within the team.
Retail Sales Associate
American Eagle Outfitters, Inc
03.2021 - 01.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Kinesiology And Rehabilitation Science
University of Hawaii At Manoa
Honolulu, HI05-2023
Skills
- Adaptability
- Customer service
- Critical thinking skills
- Schedule management
- Organizational skills
- Project management
- Multitasking
- Punctual and hardworking
Timeline
Patient Care Coordinator
CADE Medical
10.2023 - 09.2025
Brace Shop Technician
CADE Medical
10.2023 - 03.2024
Physical Therapy Intern
JACO Rehab
08.2022 - 12.2022
Pet Care Attendant & Receptionist
Ohana Doggie Daycare
02.2022 - 07.2022
Retail Sales Associate
American Eagle Outfitters, Inc
03.2021 - 01.2022
Kinesiology And Rehabilitation Science
University of Hawaii At Manoa