Katherine Floyd
Sumter
Summary
Dynamic Certified Assistant Manager with a proven track record at Sonic Drive-In, enhancing team performance and customer satisfaction through effective leadership and time management. Skilled in technology, adept at multitasking, and recognized for resolving conflicts, ensuring compliance, and boosting sales. Achieved significant improvements in productivity and efficiency by streamlining operations and fostering strong customer relationships.
Overview
10
10
years of professional experience
Work History
Certified Assistant Manager
Sonic Drive In
01.2017 - Current
- Effectively communicated expectations to employees, leading to improved overall performance metrics across key areas of responsibility.
- Monitored financial performance, conducting regular audits to ensure accuracy of transactions and proper cash handling procedures.
- Optimized productivity by implementing effective time-management techniques for staff members during peak hours.
- Streamlined operations for increased efficiency by overseeing inventory management and ordering processes.
- Developed strong relationships with customers, resulting in repeat business and positive reviews.
- Resolved conflicts between team members or customers professionally, ensuring a harmonious workplace atmosphere conducive to productivity.
- Assisted in the recruitment process, interviewing prospective candidates and making hiring recommendations based on qualifications.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Quality Control Analyst
Sumter Coatings
10.2016 - 03.2017
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
Cook
Sonic Drive In
01.2015 - 01.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Master Of Arts - Data Science
University of North Carolina At Wilmington
Wilmington, NC12.2020
Bachelor's Degree - Chemistry
Francis Marion University
Florence12.2018
Bachelor's Degree - Mathematics
Francis Marion University
Florence12.2018
Skills
- Effective leadership
- Team management
- Employee relations
- Compliance management
- Delegation
- Technology proficiency
- Customer service
- Time management
- Multitasking and organization
- Money handling
- Policy enforcement
- Sales monitoring
Timeline
Certified Assistant Manager
Sonic Drive In
01.2017 - Current
Quality Control Analyst
Sumter Coatings
10.2016 - 03.2017
Cook
Sonic Drive In
01.2015 - 01.2017
Master Of Arts - Data Science
University of North Carolina At Wilmington
Bachelor's Degree - Chemistry
Francis Marion University
Bachelor's Degree - Mathematics
Francis Marion University
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