Katherine M Gomes

During this time I was able to develop a bigger sense of leadership and flexibility. It also helped me grow my communication and interpersonal skills, problem-solving, and financial management.

• Completed thorough opening, closing, and shift change functions to maintain the brand's standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Monitored staff performance and addressed issues.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Provided leadership during times of organizational change or crisis situations.
• Directed recruitment, hiring, and training of new staff members.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

My time under this employer I was able to develop time management skills, due to this being a fast pace and high demand environment.

• Performed opening and closing duties such as setting up espresso machines for the day's operations and closing cash registers at end of day.
• Maintained a clean and well-stocked work area throughout shifts to simplify baristas work through.
• Led efforts in sustainability, reducing waste and promoting environmentally friendly practices.
• Delegated work to staff, setting priorities and goals.
• Conducted regular quality checks on coffee and food items to ensure customer satisfaction.

While working under this employer, I worked for 2 different clients. Avon for sales and Match for personal growth and development.

Avon:

• Updated system with order specifics and customer details, preferences, and billing information.
• Supported sales team members to drive growth and development.
• Offered sales upgrades for their business.
• Advice and support for avon representatives sales.

Match Dating Site

• Assisted elderly customers with navigating the company's website to locate desired information or items for purchase.
• Delivered fast, friendly, and knowledgeable service for
• routine questions and service complaints.
• Provided tips and advice on how to improve their personal life to find love online.