Kathleen Austin
Columbia
Summary
Dynamic Registered Medical Assistant with extensive experience at Lexington Medical Center, skilled in clinical documentation and patient assessments. Proven ability to enhance patient outcomes through compassionate care and effective communication. Proficient in HIPAA compliance and laboratory specimen collection, fostering a reliable and supportive healthcare environment. Committed to continuous professional development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Registered Medical Assistant
Lexington Medical Center
08.2017 - 05.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Assistant Student Intern
USC Specialty Clinic Ob-Gyn
04.2017 - 06.2017
- Prepared examination rooms by sterilizing surfaces and setting up necessary equipment prior to appointments, enhancing overall cleanliness standards within the clinic setting.
- Assisted in performing diagnostic tests, ensuring accurate results and prompt treatment.
- Enhanced patient care by assisting medical professionals with various tasks and procedures.
- Collaborated with healthcare professionals to develop individualized care plans for patients, promoting optimal health outcomes.
- Prepared lab specimens for diagnostic evaluation.
- Obtained vital signs for each patient as part of routine assessment procedures, ensuring accurate data collection for further evaluation.
Teaching Assistant
Syracuse City School District
02.2015 - 02.2016
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
- Increased class participation by creating positive and inclusive classroom atmosphere.
Day Habilitation Plan Coordinator
Arc of Onondaga
12.2008 - 12.2014
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Arts - Sociology
SUNY College At Oswego
Oswego, NY12-2002
Skills
- Medical terminology
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Patient scheduling
- Patient assessments
- Vital sign monitoring
- Wound care assistance
- Privacy and confidentiality
- Medical office procedures
- First aid and CPR
- Clinical applications
- Infection control procedures
- Sterile technique
- Professional bedside manner
- Maintaining confidentiality
- Reliable team player
- Electronic medical records
- EPIC
- Direct patient care
- Medical procedures
- Prioritizing stat orders
- Orthopedic splints
Certification
RMA - Registered Medical Assistant
Virginia College, Columbia, SC
GPA: 4.0
Graduated 2017
Timeline
Lead Registered Medical Assistant
Lexington Medical Center
08.2017 - 05.2025
Medical Assistant Student Intern
USC Specialty Clinic Ob-Gyn
04.2017 - 06.2017
Teaching Assistant
Syracuse City School District
02.2015 - 02.2016
Day Habilitation Plan Coordinator
Arc of Onondaga
12.2008 - 12.2014
Bachelor of Arts - Sociology
SUNY College At Oswego
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