Kathleen Ayers
Columbia,SC
Summary
Recent graduate with foundational knowledge in healthcare field and hands-on experience gained through academic projects and prior work experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
26
26
years of professional experience
Work History
Online College Student, Stay Home Mom
Stay At Home Mom
02.2008 - Current
- Since enrolling in Penn Foster I have completed 5 Certifications/ 3 Career Diplomas/ 1 Associates Degree and earned free college for life.
- I have stay home and raised my three children.
Central Cashier
60th Services Squadron
05.2006 - 02.2008
- Collected daily deposits from the MWR activities and daycare.
- Verified deposits and paperwork, input data onto spreadsheets.
- Provided requested change for activities and balanced safe.
- Combined all deposits into one deposit, made bank drops, and restocked the safe.
- Handed out cash for base events and out-processing soldiers.
- Handled deposits varying from $10,000 to over $100,000.
Receptionist, Biller and Coder, Office Assistant
Mt. Pleasant Ophthalmology
06.2005 - 04.2006
- Handled multi-line phone system, coordinated appointment scheduling, ensured chart filing and updating and timely patient check-in.
- Confirmed appointments, entered and updated insurance in patient charts, filed HIFCA forms, and worked with referrals.
- Kept reception area clean and neat to give visitors positive first impression.
- Helped to resolve patient problems and complaints in a timely manner.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to the company employees by copying, faxing and filing documents.
- Checked-out patients, charged all charts, received and processed payments.
- Helped with administrative work, scheduling, and time sheets.
- Obtained signatures and consents, screened and collected unpaid balances, entered patient demographics into the electronic health records.
- Was responsible for helping with supply ordering and helping to maintain equipment.
Front Dest Receptionist
Carolina Ice Palace
01.2005 - 05.2005
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Greeted guests at front desk.
- Handled multi-line phone system.
- Responsible for all cash transactions and maintained balanced cash drawer.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Hostess, Waitress
Applebee's Grill + Bar
01.2005 - 03.2005
- Welcomed and seated guests, ensuring positive first impressions and efficient flow of service.
- Helped prepare food, cleaned dishes and tables.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess, Waitress
Wild Wing Cafe
09.2004 - 12.2004
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Cashier, Server, Trainer, Expediter
Teds Montana Grill
08.2003 - 09.2004
- Was also a counter server, server assistant, and bartender.
- Processed customer transactions efficiently using POS system.
- Maintained accurate cash drawer and ensured balanced end-of-shift reports.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Greeted, served, and seated guests.
- Cleaned tables and dishes.
- Helped to prepare food and ran food to tables.
- Helped with administrative work, scheduling, time sheets and balancing of cash drawers and the safe.
Waitress
Buffalo Wild Wings
05.2004 - 08.2004
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely delivery of food and beverages.
- Responsible for cleaning dishes and tables.
- Prepared condiments before each shift for the tables.
- Cleaned and rolled silverware to be used at tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Food Preparation, Counter Service
Einstein's Bagels Bros
01.2003 - 06.2003
- Was in charge of one area of the business- Food Preparation.
- Prepared food that was sold.
- Did inventory and helped create supply orders.
- Took customers orders, helped make food, helped customers with questions, and helped to clean the store.
Cashier, Customer Service Rep
Blockbuster Video
07.2000 - 01.2003
- Responsible for opening and closing shifts with the manager.
- Counted out the registers and balanced the safe.
- Main cashier during high traffic times.
- Checked in and out movies, returned movies to the floor and cleaned the store.
- Handled multi-line phone system while helping customers.
- Processed customer transactions with accuracy and efficiency to enhance service experience.
- Resolved customer inquiries and complaints promptly.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Entered new customer information into system to create accounts.
Sales Associate
Bon Marche
11.2001 - 01.2002
- Holiday seasonal job
- Sold clothing in the teen section.
- Helped customers within the store.
- Folded clothes, cleaned the store, cleaned up dressing rooms.
Counter Service
Einsteins Bros Bagels
01.2000 - 03.2000
- Assisted customers with placing food orders.
- Helped to prepare food orders placed at front counter.
- Participated in regular team meetings to discuss ways to improve overall counter service operations and efficiency.
- Responsible for helping to maintain the cleanliness of the store.
- Provided exceptional customer service through active listening skills, empathy, and timely resolution of issues.
Education
Associate of Science - Healthcare Management
Penn Foster College
Scottsdale, AZ08-2024
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
Scranton, PA09-2020
Certificate - ICD 10 Training For ICD 9 Coders
Penn Foster Career School
Scranton, PA11-2018
Certification - Electronic Medical Records
Penn Foster Career School
Scranton, PA04-2017
Career Diploma - Medical Billing And Coding
Penn Foster Career School
Scranton, PA09-2010
Certificate of 4.5 CEU - HIPAA
Penn Foster Career School
Scranton, PA06-2009
Certification - Medical Terminology
Penn Foster Career School
Scranton, PA08-2008
Certificate - Anatomy And Physiology
Penn Foster Career School
Scranton, PA08-2008
Career Diploma - Medical Transcriptionist
Penn Foster Career School
Scranton, PA07-2008
High School Diploma -
Governor John R Rogers High School
Puyallup, WA06-2002
Skills
- Time management
- Records management
- Customer service
- Attention to detail
- Punctual and reliable
- Fast learner
- Positive attitude
- Leadership Skills
- Communication Skills
Timeline
Online College Student, Stay Home Mom
Stay At Home Mom
02.2008 - Current
Central Cashier
60th Services Squadron
05.2006 - 02.2008
Receptionist, Biller and Coder, Office Assistant
Mt. Pleasant Ophthalmology
06.2005 - 04.2006
Front Dest Receptionist
Carolina Ice Palace
01.2005 - 05.2005
Hostess, Waitress
Applebee's Grill + Bar
01.2005 - 03.2005
Hostess, Waitress
Wild Wing Cafe
09.2004 - 12.2004
Waitress
Buffalo Wild Wings
05.2004 - 08.2004
Cashier, Server, Trainer, Expediter
Teds Montana Grill
08.2003 - 09.2004
Food Preparation, Counter Service
Einstein's Bagels Bros
01.2003 - 06.2003
Sales Associate
Bon Marche
11.2001 - 01.2002
Cashier, Customer Service Rep
Blockbuster Video
07.2000 - 01.2003
Counter Service
Einsteins Bros Bagels
01.2000 - 03.2000
Associate of Science - Healthcare Management
Penn Foster College
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
Certificate - ICD 10 Training For ICD 9 Coders
Penn Foster Career School
Certification - Electronic Medical Records
Penn Foster Career School
Career Diploma - Medical Billing And Coding
Penn Foster Career School
Certificate of 4.5 CEU - HIPAA
Penn Foster Career School
Certification - Medical Terminology
Penn Foster Career School
Certificate - Anatomy And Physiology
Penn Foster Career School
Career Diploma - Medical Transcriptionist
Penn Foster Career School
High School Diploma -
Governor John R Rogers High School
Similar Profiles
Laura SliwickiLaura Sliwicki
Home Manager at Stay At Home Mom - Home ManagerHome Manager at Stay At Home Mom - Home Manager
Leah GalyonLeah Galyon
Household Manager at Stay At Home MomHousehold Manager at Stay At Home Mom
Valerie DrewryValerie Drewry
Family Manager at Stay At Home MomFamily Manager at Stay At Home Mom
Bridgette ScarboroughBridgette Scarborough
Trainer at Chick-fil-ATrainer at Chick-fil-A
Deon TylerDeon Tyler
Tutor at Kita's Learning AcademyTutor at Kita's Learning Academy