Kathleen Long
Greenwood
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.
Overview
20
20
years of professional experience
2007
2007
years of post-secondary education
Work History
Childcare Provider
Self Employed Services
Greenwood
11.2024 - Current
- Supervised childs daily activities and ensured a safe environment.
- Observed children's behavior and development, communicate information with parents.
- Maintained a clean and organized play area.
- Observed and monitored children's play activities.
- Maintained cleanliness and organization of play areas and learning spaces.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Secured indoor and outdoor premises to protect child.
- Planned engaging educational activities that promoted development and learning.
Merchandiser
Anderson Merchandisers, LLC
Greenwood
08.2019 - 11.2020
- Organized product displays to enhance customer engagement and visibility.
- Managed inventory levels to ensure stock availability and reduce shortages.
- Collaborated with team members to execute promotional setups effectively.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Communicated and coordinated planogram execution with store management.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Printed labels and tags for for-sale merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Placed prices and descriptive signage to enhance displays and promote items.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Built effective partner store relationships to improve customer satisfaction.
- Consulted with management and advertising teams to plan optimal promotions.
- Presented updated floor plans and design strategy to store management.
Floor Coordinator
Effex Management Solutions
Greenwood
10.2018 - 01.2019
- Coordinated daily floor activities to maintain efficient operations and workflow.
- Assisted team members with task prioritization and resource allocation.
- Implemented safety protocols to ensure a secure working environment for staff.
- Communicated effectively with management regarding floor performance and issues.
- Facilitated team meetings to discuss operational challenges and improvements.
- Ensured that all employees adhered to safety protocols and regulations while on the floor.
- Identified potential risks associated with certain tasks or operations on the floor and took appropriate measures to mitigate them.
- Resolved conflicts among team members in a timely manner by providing constructive feedback.
- Enrolled all new hires in the time clock.
- Enforced policies and disciplinary procedures.
- Assisted employees with any issues they may have.
- Made badges for all new hires, took them to their appropriate department, introduced them to the leads and supervisors for that department.
- Familiarized them with policies and procedures
Owner/Operations Executive
K.D.'s Creations
Greenwood
01.2014 - 12.2018
- Managed daily operations of a custom craft business.
- Designed and created unique handmade products for diverse clients.
- Coordinated marketing efforts through social media and local events.
- Oversaw inventory management and supply chain logistics.
- Developed relationships with suppliers to ensure quality materials.
- Implemented customer feedback processes to improve product offerings.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented quality assurance processes to ensure product excellence.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated supply chain activities to optimize inventory management processes.
- Implemented process improvements to enhance efficiency in production tasks.
- Created and updated operational documents and database records.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Managed the procurement of materials needed for daily operations.
- Identified cost savings opportunities through process optimization initiatives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Listed products on websites
- Handmade all products
- Ordered raw materials
- Created and printed shipping labels.
- Packaged product
- Shipped all products
Home Health Aide
Always Best Care
Greenwood
03.2013 - 07.2015
- Assisted clients with daily living activities, including bathing and grooming.
- Monitored client health by recording vital signs and reporting changes.
- Developed trusting relationships with clients to enhance their well-being.
- Collaborated with healthcare professionals to create care plans for clients.
- Maintained cleanliness and organization of client living spaces and equipment.
- Educated clients and families on health management and safety practices.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Tracked and reported clients' progress based on observations and conversations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Participated in developing individualized care plans based on medical orders and assessments.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Educated patients and families on health care needs, conditions, and options.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Cared for disabled children or children with sick or disabled parents.
Server
Waffle House
Greenwood
10.2005 - 07.2013
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed tables efficiently during busy shifts to optimize guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately and processed payments promptly.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Recommended menu items based on guest preferences and dietary restrictions.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Certificate - Small Business Management And Entrepreneurship
University of Phoenix
Tempe, AZ 07.2013 - 07.2014
Greenwood High School
Greenwood, SCSkills
- Child supervision
- Child development
- Safety protocols
- Engaging activities
- Customer service
- Patience and empathy
- Recordkeeping requirements
- Safety
- Age-appropriate activities
- Multitasking and prioritization
- Creative thinking
- Understanding of ADHD
- Motor skills development
- Problem-solving abilities
- Professionalism
- Excellent communication
- Diaper changing
- CPR certified
- Self motivation
- Household management
- Observation and assessment
- Childcare
- Behavior management techniques
- Care management
- Computer skills
- Strong communication skills
- Great attitude
- Multitasking
- Strong telephone skills
- Great costomer service
- Problem solving
- Detail oriented
- Lots of patience and empathy
Timeline
Childcare Provider
Self Employed Services
11.2024 - Current
Merchandiser
Anderson Merchandisers, LLC
08.2019 - 11.2020
Floor Coordinator
Effex Management Solutions
10.2018 - 01.2019
Owner/Operations Executive
K.D.'s Creations
01.2014 - 12.2018
Certificate - Small Business Management And Entrepreneurship
University of Phoenix
07.2013 - 07.2014
Home Health Aide
Always Best Care
03.2013 - 07.2015
Server
Waffle House
10.2005 - 07.2013
Greenwood High School