Kathleen Rowen
Columbia
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Representative/Personal Banker
Palmetto Citizens Federal Credit Union
Columbia
07.2002 - 08.2025
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services.
- Handled member complaints and resolved issues.
- Maintained accurate member records in the database system.
- Processed loan applications and verified necessary documentation.
- Answered incoming calls regarding membership benefits and services.
- Monitored compliance with organizational security protocols when interacting with members.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Bachelor of Arts - English
University of South Carolina
Columbia, South Carolina, SC 08.1998 - 05.2002
Skills
- Account management
- Customer relationship management
- Loan processing
- Issue resolution
- Transaction processing
- Membership services
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Customer engagement
- Member correspondence
- Customer service
- Call center experience
- Product recommendations
- Dispute resolution
- Banking
- Account reconciliation
- Complaint handling
- Relationship building
- Product sales
- Customer support
- Financial transactions
- Problem resolution
- Microsoft office
- High-energy attitude
Timeline
Member Service Representative/Personal Banker
Palmetto Citizens Federal Credit Union
07.2002 - 08.2025
Bachelor of Arts - English
University of South Carolina
08.1998 - 05.2002