KATHRYN HORRIGAN
Myrtle Beach
Summary
Data-driven healthcare revenue cycle leader with 10+ years of progressive experience spanning patient access, billing operations, denials management, and administrative supervision. Known for strengthening workflows, improving staff performance, and driving measurable operational outcomes through process improvement, analytics, and cross-department collaboration. Deep expertise in Epic and multi-platform EMR environments, payer policy interpretation, and end-to-end revenue cycle functions.
Overview
12
12
years of professional experience
Work History
Pre-Access Supervisor
Tidelands Health
03.2025 - Current
- Lead daily operations for Pre-Access team supporting high-volume procedural preregistration, insurance and benefits verification, and preservice collection workflows.
- Supervise, coach, and evaluate staff performance while ensuring productivity, quality, and service standards are consistently met.
- Analyze operational trends, pre/POS collections data, and workflow metrics to identify improvement opportunities and increase efficiency.
- Serve as escalation point of contact for complex insurance estimates and patient access issues.
- Partner with leadership and neighboring departments to optimize processes and improve pre-service financial clearance accuracy.
- Develop training resources, SOPs, and performance tracking tools to enhance team efficiency and accountability.
- Support organizational initiatives related to revenue integrity, patient experience, and operational excellence.
- Conducted performance evaluations to guide staff development and training needs.
HB/PB Billing & Denials Follow-Up Specialist
Tidelands Health
Pawleys Island
01.2023 - 02.2025
- Managed claim corrections, submission, and AR follow-up for hospital and professional billing.
- Conducted root cause analysis on denial trends and provided reporting insights to leadership.
- Ensured accurate reimbursement by applying payer-specific billing and coding requirements.
- Collaborated with clinical, coding, and access teams to resolve revenue cycle barriers.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Assisted in training new staff on follow-up procedures and best practices.
Billing Supervisor / Insurance & Credentialing Specialist
Oceanic Counseling Group
Murrells Inlet
01.2021 - 01.2022
- Oversaw full behavioral health revenue cycle processes including eligibility, authorizations, billing, and AR management.
- Served as primary contact for insurance, billing, and credentialing inquiries.
- Led onboarding and credentialing coordination for new clinicians and staff.
- Managed payer communications, appeals, and reimbursement tracking.
- Supported audits and implemented workflow improvements to increase efficiency.
Database Specialist → Senior Administrative Assistant → Administrative Assistant
St. Peter’s Health Partners
Albany
01.2014 - 01.2021
- Provided operational oversight for PFS administrative and financial systems.
- Maintained reporting databases and produced statistical performance reports.
- Coordinated prior authorizations for sleep studies, DME, and related services.
- Developed procedural guides and cross-trained staff to maintain workflow continuity.
- Analyzed referral, attendance, and reimbursement data to support departmental decision-making.
Education
Bachelor of Science - Healthcare Administration, Business Administration
Brockport University, SUNY
Skills
- Revenue Cycle Operations
- Pre-Access & Patient Access Leadership
- Denials Prevention & Resolution
- Epic & Multi-EMR Systems
- Insurance Verification & Authorizations
- Process Improvement
- Staff Coaching & Performance Management
- Root Cause Analysis
- Workflow Optimization
- Reporting & KPI Tracking
- Regulatory & Compliance Knowledge
- Cross-Functional Collaboration
- EMR Systems: Epic
- EMR Systems: Meditech
- EMR Systems: Athena
- EMR Systems: Soarian
- EMR Systems: Simple Practice
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
- Data Reporting
- Workflow Documentation
- Analytical
- Detail-oriented problem solver
- Collaborative leader
- Effective communicator
- Strong critical thinking
- Time management skills
References
Available upon request
Timeline
Pre-Access Supervisor
Tidelands Health
03.2025 - Current
HB/PB Billing & Denials Follow-Up Specialist
Tidelands Health
01.2023 - 02.2025
Billing Supervisor / Insurance & Credentialing Specialist
Oceanic Counseling Group
01.2021 - 01.2022
Database Specialist → Senior Administrative Assistant → Administrative Assistant
St. Peter’s Health Partners
01.2014 - 01.2021
Bachelor of Science - Healthcare Administration, Business Administration
Brockport University, SUNY