KATHRYN STUTZMAN
Summerville
Summary
Dynamic leader with a proven track record in operations management and quality control at Grand Design RV. Demonstrated expertise in driving continuous improvement initiatives, enhancing business profitability, and product quality. Proficient in Microsoft Office 365, CRM systems, and customer service, complemented by strong analytical thinking and attention to detail that ensure excellence in project execution.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Aflac
10.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Owner/Operator
Interior Painting & Trim LLC
01.2022 - 10.2024
- Managed daily operations of the business, including staff, sales, inventory, estimates, and accounting.
- Developed business plan and budget to maximize profitability.
- Ensured compliance with all local laws, regulations, policies, and procedures related to business operations.
- Measured, cut and installed baseboard, casing, crown molding, window jambs, headers, interior doors, door frames and jambs to specifications.
- Prepared surfaces for painting, drywall repair, applied primer and finish coats using brushes, rollers, or spray guns.
- Provided exceptional customer service and quality to ensure customer satisfaction.
Final Finish Production Supervisor
Keystone RV Company
12.2019 - 11.2023
- Ability to perform any job for absent employees with the highest quality and efficiency meeting all safety standards.
- Extensive knowledge of production in Final Finish, Cabinet Shop, Trimming, Electrical and Shelling Departments.
- Used numerous types of tools, equipment and instruments safely to avoid mishaps.
- Provided assistance in training new employees on proper use of equipment and their job duties.
- Assisted with troubleshooting and resolution of issues that arose during the production process.
Quality Control Supervisor
Grand Design RV
09.2013 - 12.2019
- Managed quality control team of 15+ personnel.
- Trained new employees on proper inspection techniques and quality standards.
- Implemented continuous improvement initiatives aimed at improving overall product quality.
- Provided guidance and technical support to production staff regarding quality issues.
- Evaluated performance of Quality Control personnel, identified training needs, provided feedback, and recommended improvements.
Education
Producer Life, Accident, And Health License
South Carolina Dept. of Insurance
North Charleston10-2024
Associate of Science - Accounting
Indiana Wesleyan University
05.2010
Skills
- Operations Management
- Business Planning & Accounting
- Microsoft Office 365
- Production and Assembly
- Customer Service
- Analytical Thinking
- Attention to Detail
- Quality Control Expert
- Forklift Operation
- Power and Hand Tools
- Subcontractor Coordination
- Licensed Insurance Agent
Timeline
Insurance Agent
Aflac
10.2024 - Current
Owner/Operator
Interior Painting & Trim LLC
01.2022 - 10.2024
Final Finish Production Supervisor
Keystone RV Company
12.2019 - 11.2023
Quality Control Supervisor
Grand Design RV
09.2013 - 12.2019
Associate of Science - Accounting
Indiana Wesleyan University
Producer Life, Accident, And Health License
South Carolina Dept. of Insurance
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