Kathryn Vawter
Sumter
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
IT Technician/Knowledge Manager
Provalus
04.2025 - Current
- Installed and configured hardware and software systems to ensure optimal performance.
- Assisted major incident coordination teams in managing critical situations. Supported team efforts to resolve incidents efficiently. Helped maintain communication among team members during significant events.
- Maintained network infrastructure, troubleshooting connectivity problems to minimize downtime.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Validated and updated knowledge base articles to ensure compliance with GTS standards.
SCA Manager Deposits/Credit Card Specialist
Foundever
04.2022 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed escalation calls and handled accordingly to better serve our Bank of American clients.
- Responsible for training new employees.
Sales, Service and Inspections
B&D Fire Protection
01.2016 - 02.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Performed annual inspections on fire extinguishers.
- Managed AR and AP responsibilities.
- Identified repair and upgrade requirements needed to meet safety and NFPA standards.
Education
Bachelor of Arts - Psychology
Francis Marion University
Florence, SC12.2013
Skills
- Verbal and Written Communication
- Complex Problem-Solving
- Flexibility
- Organization
- Quick to Adjust
- Perseverance
- Leadership
Timeline
IT Technician/Knowledge Manager
Provalus
04.2025 - Current
SCA Manager Deposits/Credit Card Specialist
Foundever
04.2022 - 04.2025
Sales, Service and Inspections
B&D Fire Protection
01.2016 - 02.2022
Bachelor of Arts - Psychology
Francis Marion University