Kathy Wylie Phillips
Duncan,SC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
34
34
years of professional experience
Work History
Owner and Office Manager
MassageNetics, LLC
08.2018 - Current
- Oversee business operations, achieving measurable growth through strategic planning
- Lead a team, fostering collaboration and a positive work environment
- Implement efficient scheduling and accounting, optimizing productivity
- Cultivate strong client relationships with personalized care and exceptional service
- Managed day-to-day business operations.
- Managed approximately 30 incoming calls and emails from customers
- Consulted with customers to assess needs and propose optimal solutions.
Administrator, Homeschool Teacher
Palmetto State Association of Homeschools
06.2005 - 06.2016
- Led 150+ family homeschool association, ensuring compliance with sate regulations
- Streamlined documentation processes, enhancing efficiency in transcript management
- Facilitated college entrance procedures, achieving successful admissions for students
- Developed personalized homeschooling curricula, fostering academic growth
- Oversaw the education of our three sons from kindergarten through high school
- Maintained personnel records and updated internal databases to support document management.
Career Planning and Employment Specialist
South Carolina Vocational Rehabilitation Department
01.1999 - 01.2005
- Facilitated employer-client relations, enhancing job placement success and client readiness
- Trained clients for employment, ensuring successful integration into various business environments
- Developed collaborative strategies with employers, improving client employment outcomes
- Maintained superior documentation
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Managed a 30 to 50 client caseload per month
Admissions Coordinator, Assistant Administrator, Payroll Manager
PeachTree Centre Long Term Care
01.1994 - 01.1999
- Assisted front office staff when necessary, in accounts receivable
- Social worker on intermediate level unit
- Worked with the nursing staff in ensuring client best welfare
- Assisted in patient admission process based on federal and state laws.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Calculated hours and submitted payroll to achieve timely distribution of funds for 120-person team.
Admissions and Discharge Coordinator, Social Worker
Brookview Long Term Care
01.1991 - 01.1994
- Admissions and discharge coordinator of a 132-bed facility
- Social worker for facility ensuring client adjustments
- Assisted medical staff with proper documentation of cognitive and behavioral issues of patients
- Detailed documentation regarding client's care in the medical record
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Authorized medically appropriate facility admissions and transportation.
Education
Bachelor of Science - Clinical Psychology
University of South Carolina
SpartanburgSkills
- Marketing tactics
- Social media control
- Human resource management
- Partnership development
- Business management
- Verbal and written communication
- Customer relations
- Hiring and staffing
Accomplishments
- Recognized by the City of Spartanburg as best Massage Therapy Business in 2022 and 2023.
Timeline
Owner and Office Manager
MassageNetics, LLC
08.2018 - Current
Administrator, Homeschool Teacher
Palmetto State Association of Homeschools
06.2005 - 06.2016
Career Planning and Employment Specialist
South Carolina Vocational Rehabilitation Department
01.1999 - 01.2005
Admissions Coordinator, Assistant Administrator, Payroll Manager
PeachTree Centre Long Term Care
01.1994 - 01.1999
Admissions and Discharge Coordinator, Social Worker
Brookview Long Term Care
01.1991 - 01.1994
Bachelor of Science - Clinical Psychology
University of South Carolina
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