Katie Terry Monroe
Charleston
Summary
Results-driven Credit Resolution Specialist skilled in problem-solving, communication, and teamwork. Proven track record in enhancing customer satisfaction and streamlining processes to resolve complex patient and insurance issues efficiently.
Overview
21
21
years of professional experience
Work History
Credit Resolution Specialist
Novant Health, Inc
Charlotte
04.2013 - Current
- Resolved patient credits and insurance credits efficiently, enhancing customer satisfaction and service quality.
- Analyzed complex insurance payments to ensure compliance with policies and regulations.
- Collaborated with healthcare providers to streamline resolution processes for patient issues.
Gate Attendant
Piedmont Airlines
Charlotte, NC
09.2005 - 02.2019
- Coordinated passenger boarding processes to ensure timely departures and enhance customer satisfaction.
- Managed gate operations, facilitating efficient check-in and boarding procedures for optimal flight schedules.
- Monitored baggage handling systems to ensure accurate loading and compliance with safety regulations.
- Trained new staff on gate operations, safety protocols, and customer service best practices.
- Resolved passenger inquiries and concerns promptly, improving overall travel experience at the gate area.
- Collaborated with flight crew and ground personnel to address operational challenges effectively during high-traffic periods.
- Conducted regular inspections of gate equipment, maintaining operational readiness and compliance standards.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
Education
High School Diploma -
Kings College
Charlotte, NC05-1996
High School Diploma -
Richmond Senior
Rockingham, NC06-1987
Skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
- Information collection
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Credit Resolution Specialist
Novant Health, Inc
04.2013 - Current
Gate Attendant
Piedmont Airlines
09.2005 - 02.2019
High School Diploma -
Kings College
High School Diploma -
Richmond Senior