Katie Tuffin
Simpsonville
Summary
Motivated Leasing Consultant with solid experience in residential property management. Strengths lie in customer service, negotiation skills, and ability to manage multiple projects concurrently. Previous roles resulted in streamlined processes, increased tenant satisfaction, and improved lease renewal rates. Strong knowledge of leasing laws and regulations coupled with an innate ability to build rapport with diverse clientele.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
MAA
Greenville
07.2024 - Current
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Greeted potential tenants and provided information about the property.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Conducted tours of available apartments, highlighting features and amenities.
- Ensured that all paperwork was completed accurately in accordance with company policy.
General Manager
Tipsy Taco
Greenville
07.2020 - 06.2024
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Bachelor of Science - Sociology
College of Charleston
Charleston, SC05-2021
Skills
- Communication skills
- Conflict resolution
- Customer service
- Time management
- Proficient in Toast Software
- Proficient in Yardi, SafeRent, and Funnel
Timeline
Leasing Consultant
MAA
07.2024 - Current
General Manager
Tipsy Taco
07.2020 - 06.2024
Bachelor of Science - Sociology
College of Charleston
Similar Profiles
Brianna BracyBrianna Bracy
Leasing Consultant at MAALeasing Consultant at MAA
Carlos TorresCarlos Torres
Maintenance Technician at MAAMaintenance Technician at MAA
Shanna HaynesShanna Haynes
Property Manager at MAAProperty Manager at MAA
BROOKE COFFMANBROOKE COFFMAN
6th Grade Math Teacher at Shelby County Public Schools6th Grade Math Teacher at Shelby County Public Schools
Kristen MaresKristen Mares
Branch Rental Manager at Enterprise MobilityBranch Rental Manager at Enterprise Mobility