Katlyn Neill
North Charleston
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Crave Kitchen & Cocktails
11.2024 - Current
- Assisted in training new servers, promoting team efficiency and knowledge sharing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Balsam Mountain Preserve
02.2024 - 06.2024
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest satisfaction.
- Implemented menu knowledge initiatives, enhancing team confidence in food offerings.
- Cultivated warm relationships with club members.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set up banquet space according to event specifications and client requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Bartender/Server
Castle Ladyhawke of Bear Lake Reserve
02.2023 - 02.2024
- Collaborated with kitchen staff to efficiently coordinate food and beverage service during events.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Ensured timely replenishment of bar supplies during events, maintaining a well-stocked inventory for seamless beverage service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
Hostess/Server
Boojum Brewing Company
08.2020 - 01.2022
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Monitored dining area for cleanliness and addressed guest inquiries promptly.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables simultaneously, prioritizing tasks to optimize service flow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Dock Attendant
Lakeshore Marina
04.2020 - 07.2020
- Monitored dock operations to ensure safety and compliance with marina regulations.
- Assisted customers with boat docking, fueling, and storage inquiries.
- Developed efficient workflows for loading and unloading vessels.
- Actively monitored weather conditions to provide timely updates and guidance to boat owners during inclement weather events.
- Provided backup support for office administrative duties such as answering phone calls or processing payments during peak hours.
Education
Biology - Concentration of Ecology and Evolution
Western Carolina University
Cullowhee, NC07.2023
High School Diploma -
North Brunswick High School
Leland, NC06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Communication skills
- Organizational Skills
- Food handling
- Time management
- Cleanliness standards
Timeline
Server
Crave Kitchen & Cocktails
11.2024 - Current
Server
Balsam Mountain Preserve
02.2024 - 06.2024
Bartender/Server
Castle Ladyhawke of Bear Lake Reserve
02.2023 - 02.2024
Hostess/Server
Boojum Brewing Company
08.2020 - 01.2022
Dock Attendant
Lakeshore Marina
04.2020 - 07.2020
Biology - Concentration of Ecology and Evolution
Western Carolina University
High School Diploma -
North Brunswick High School