Katrina Tolbert
Greenwood
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
13
13
years of professional experience
Work History
Operations Associate
Colgate Palmolive Co
Greenwood
11.2021 - Current
- Assisted in resolving discrepancies between actual inventories versus system generated reports.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Conducted regular quality assurance checks on products prior to shipment.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
- Maintained accurate records of inventory, orders, and shipments.
- Collaborated with other departments to coordinate activities related to operations management.
- Assisted with the development of new processes and procedures to improve efficiency.
- Analyzed data to identify trends in order processing times and customer complaints.
- Maintained up-to-date records of all incoming and outgoing materials including tracking numbers.
- Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
- Developed and implemented operational procedures to ensure efficient workflow.
- Organized the warehouse layout to optimize space utilization and streamline operations.
- Provided technical support for internal staff regarding system usage issues related to operations management.
- Investigated root causes of errors or delays in order fulfillment processes and recommended solutions.
- Trained personnel on proper warehouse safety protocols and equipment use guidelines.
- Utilized ERP systems to track inventory movements and generate performance insights.
- Managed customer inquiries related to product availability, shipping times, and order status.
- Developed and suggested new strategies and tactics for improvements.
- Coordinated logistics for product distribution, optimizing delivery schedules to meet customer demands.
- Conducted quality control checks to maintain standards and meet compliance requirements.
- Enforced company policies to align with industry standards.
- Identified internal problems and recommended solutions to upper management.
- Assisted in the resolution of operational issues affecting production or delivery timelines.
- Assisted in the development and implementation of standard operating procedures (SOPs) for various tasks.
- Prepared and presented regular reports on inventory status, discrepancies, and replenishment needs.
- Managed inventory levels to ensure optimal stock availability for ongoing operations.
- Supported the onboarding and training of new operations staff.
- Developed training and employee development materials to improve team performance.
- Maintained positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Implement GMP and SOP training courses by computer every month to stay updated with the changing environment.
Customer Service Representative
Park Seed Co
Hodges
01.2017 - 10.2021
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Cashier/ Assistant Manager
Exxon Mobil
Greenwood
08.2012 - 01.2017
- Provided excellent customer service by helping customers locate items they were looking for.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted customers with locating merchandise within the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Maintained accurate records of transactions using the point-of-sale system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Count Inventory, Order Inventory, Track Loss Prevention, Stock Inventory, Monitor Daily Sales, Make Daily Bank Deposits.
Education
MAT - Manufacturing Assembly Technician
Piedmont Technical College
Greenwood, SC03-2013
High School Diploma -
Greenwood High School
1816 Cokesbury Rd Greenwood SC 2964905-1999
Skills
- Inventory Management
- Process Optimization
- Quality Assurance
- Data Analysis
- Customer Service
- Attention To Detail
- Team Building
- Administrative Support
- MS Excel
- Data Entry
- Verbal Communication
- Administrative Skills
- Attention To Detail
Timeline
Operations Associate
Colgate Palmolive Co
11.2021 - Current
Customer Service Representative
Park Seed Co
01.2017 - 10.2021
Customer Service Cashier/ Assistant Manager
Exxon Mobil
08.2012 - 01.2017
MAT - Manufacturing Assembly Technician
Piedmont Technical College
High School Diploma -
Greenwood High School