Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Wood

Boiling Springs

Summary

Dynamic Pre Access Representative with a proven track record at Spartanburg Regional Medical Center, enhancing patient satisfaction through efficient appointment scheduling and insurance verification and precertification. Skilled in documentation accuracy and HIPAA compliance, I excel in multitasking and fostering a collaborative environment, contributing to improved operational efficiency and patient care.


Experienced with patient intake and appointment scheduling. Utilizes communication skills to enhance patient satisfaction and streamline administrative tasks. Track record of maintaining accurate patient records and coordinating with medical staff effectively.


Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 11 years of relevant work experience to your team.

Overview

10
10
years of professional experience

Work History

Pre Access Representative

Spartanburg Regional Medical Center
05.2015 - Current
  • Fostered a positive workplace environment by actively participating in team meetings, sharing ideas for improvement, and offering support to colleagues when needed.
  • Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
  • Assisted in the development and implementation of new policies, procedures, and guidelines to improve overall efficiency and patient satisfaction rates.
  • Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Reduced wait times with prompt communication between patients, providers, and insurance companies.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Pre Access Representative

AFC Urgent Care
09.2022 - 03.2023
  • Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
  • Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
  • Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Followed document protocols to safeguard confidentiality of patient records.

Revenue Cycle Specialist

Ensemble
03.2022 - 09.2022
  • Increased revenue by identifying and resolving billing errors in a timely manner.
  • Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
  • Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
  • Ensured accurate billing with thorough audits of patient accounts and insurance claims.
  • Reached out to insurance companies to verify coverage.
  • Contacted responsible parties for past due debts.
  • Maintained clear documentation of all activities related to unpaid claims or denied services.
  • Improved cash flow with diligent follow-up on pending claims and appeals processes.
  • Developed and maintained up-to-date knowledge of coding standards, contributing to fewer coding errors and denials.
  • Enhanced revenue collection efficiency with robust follow-up procedures on delinquent accounts.
  • Optimized revenue cycle, implementing effective strategies for claims management and reimbursement.

Education

Associate of Science - Medical Billing Coding And Reimbursement

Spartanburg Community College
Spartanburg, SC
05-2014

Skills

  • Professionalism and ethics
  • Documentation accuracy
  • Patient registration
  • Insurance verification
  • Medical terminology
  • Appointment scheduling
  • Multitasking and organization
  • HIPAA compliance
  • Registration and admissions
  • Insurance billing
  • Eligibility determination
  • Scheduling diagnostic procedures
  • Insurance authorizations

Timeline

Pre Access Representative

AFC Urgent Care
09.2022 - 03.2023

Revenue Cycle Specialist

Ensemble
03.2022 - 09.2022

Pre Access Representative

Spartanburg Regional Medical Center
05.2015 - Current

Associate of Science - Medical Billing Coding And Reimbursement

Spartanburg Community College

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Katrina Wood