Kay Joyner
Alcolu
Summary
Dynamic operations supervisor with a proven track record at Petroleum Developers, excelling in budget management and regulatory compliance. Expert in enhancing customer satisfaction through effective conflict resolution and employee training. Skilled in contract negotiation, driving cost control initiatives that resulted in significant savings while fostering strong vendor relations. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
27
27
years of professional experience
Work History
Supervisor of Operations
Petroleum Developers
Columbia
02.2002 - 07.2025
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Ensured compliance with all applicable laws, regulations and standards.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Partnered with vendors to negotiate contracts for services related to operations.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Managed budgets associated with projects or initiatives within the department.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Maintained accurate records for tracking progress and performance of team members.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
Customer Service Manager
Travel Mart
ORANGEBURG
01.1999 - 02.2002
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Collaborated with colleagues across departments to ensure deadlines are met.
- Performed general clerical duties such as photocopying, faxing, mailing.
Education
High School Diploma -
Edisto High School
Orangeburg, SC05-1978
Skills
- Operational management
- Regulatory compliance
- Budget management
- Performance evaluation
- Customer service
- Contract negotiation
- Employee training
- Scheduling management
- Vendor relations
- Cost control
- Staff evaluation
Timeline
Supervisor of Operations
Petroleum Developers
02.2002 - 07.2025
Customer Service Manager
Travel Mart
01.1999 - 02.2002
High School Diploma -
Edisto High School
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