Kayce Ross
Green
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Grifols Biomat USA
05.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct and indirect reports, identifying areas for improvement and setting development goals accordingly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted monthly team meetings for staff, informing them on future goals and past progress.
Lab Accessioner
Premier Medical Laboratory
08.2021 - 05.2022
- Maintained high levels of accuracy with specimen identification, ensuring proper labeling and storage for effective testing.
- Improved lab efficiency by accurately accessioning and processing specimens in a timely manner.
Phlebotomist
Self Regional Healthcare
07.2017 - 08.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
07.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
No Degree - Phlebotomy
Piedmont Technical College
Greenwood, SC05-2017
High School Diploma -
Ninety Six High School
Ninety Six, SC05-2013
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Employee development
- Customer relationship development
- Management
- KPI tracking
- Employee engagement
Timeline
Operations Supervisor
Grifols Biomat USA
05.2022 - Current
Lab Accessioner
Premier Medical Laboratory
08.2021 - 05.2022
Front Desk Receptionist
Holiday Inn Express Hotel Suites
07.2019 - 12.2020
Phlebotomist
Self Regional Healthcare
07.2017 - 08.2021
No Degree - Phlebotomy
Piedmont Technical College
High School Diploma -
Ninety Six High School
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