Jakwanza Craig
Blythewood
Summary
Dedicated Medical Receptionist skilled in managing patient check-ins and check-outs while maintaining accurate records. Strong focus on privacy compliance and problem-solving, ensuring a seamless patient experience and efficient appointment scheduling.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Medical Receptionist
McClerklin Skin
Columbia
09.2024 - 03.2025
- Scheduled patient appointments using electronic health record systems.
- Managed patient check-in and check-out processes efficiently.
- Maintained accurate patient records in compliance with privacy regulations.
Customer Service Representative
Teleperformance USA
Columbia
09.2023 - 12.2023
- Assisted customers with inquiries through phone and chat support.
- Resolved customer complaints efficiently and professionally.
- Documented customer interactions in the company database accurately.
Inbound Sales Representative
Charter Communications, Spectrum
West Columbia
04.2022 - 02.2023
- Engaged customers through inbound calls to assess needs and provide solutions.
- Educated clients on services, features, and benefits of telecommunications products.
- Utilized CRM systems to record customer interactions and manage follow-ups.
Customer Experience Associate
Conduent
Columbia
03.2019 - 03.2022
- Assisted customers with inquiries and resolved issues promptly.
- Utilized CRM software to track customer interactions and feedback.
Customer Service Representative
Teleperformance USA
Columbia
01.2018 - 12.2018
- Escalated complex issues to appropriate departments for resolution.
- Maintained a positive attitude while handling challenging situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Warehouse Worker
Staffmark Temp Agency
Columbia
08.2016 - 12.2017
- Operated forklifts to move pallets and stock throughout the warehouse.
- Loaded and unloaded delivery trucks with precision and care.
- Maintained accurate inventory records using warehouse management systems.
Crew Member
Bojangles'
Columbia
07.2014 - 01.2015
- Provided exceptional customer service in fast-paced environment.
- Operated cash register and handled transactions efficiently.
- Maintained cleanliness of dining area and kitchen stations.
Education
Westwood High School
Blythewood, SCSkills
- EHR management
- Appointment scheduling
- Patient record maintenance
- Privacy compliance
Timeline
Medical Receptionist
McClerklin Skin
09.2024 - 03.2025
Customer Service Representative
Teleperformance USA
09.2023 - 12.2023
Inbound Sales Representative
Charter Communications, Spectrum
04.2022 - 02.2023
Customer Experience Associate
Conduent
03.2019 - 03.2022
Customer Service Representative
Teleperformance USA
01.2018 - 12.2018
Warehouse Worker
Staffmark Temp Agency
08.2016 - 12.2017
Crew Member
Bojangles'
07.2014 - 01.2015
Westwood High School