Kayla Bahr
Columbia
Summary
First-generation graduate from the University of South Carolina, where I studied marketing and business management. Upon graduation I took my learnings and 5 years hospitality experience to a leadership position at Bloomin Brands. Throughout my career, I've developed a strong understanding of business operations and the importance of fostering positive relationships with both customers and colleagues. My experience in a fast-paced, customer-focused environment has equipped me with the problem-solving and communication skills needed to navigate challenges and contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Bloomin Brands
Columbia, SC
10.2023 - Current
- Interviewed, onboarded, and trained a diverse team of employees, including hourlies and other members of management, to ensure understanding of company policies, essential skills, and job duties.
- Produced weekly schedules with 100% accuracy, demonstrating strong organizational skills and attention to detail.
- Conducted bi-weekly inventory assessments and analyzed waste reports, implementing new policies that minimized costs and reduced waste by 5%.
- Collaborated with 20+ staff members daily to ensure operational success.
- Provided support to employees and made sound decisions in peak moments resulting in a 3% increase in guest satisfaction.
- Boosted team morale by building positive relationships with staff, resulting in decreased turnover rate by 4%.
- Resolved up to 50 customer inquiries weekly both in person and via email, demonstrating customer relations and communication skills.
- Counted inventory bi-weekly and analyzed reports to verify waste and profits.
- Placed multiple weekly orders to ensure restaurant had appropriate amount of inventory while remaining within budget.
- Organized monthly specials events that strengthened customer relationships resulting in higher customer retention and increase in sales.
- Fostered a collaborative environment across multiple teams by hosting friendly competitions, enhancing employee engagement and encouraging team bonding.
- Hosted local marketing events to spread awareness of menu items and current promotions, showcasing public relations skills and increasing new business.
Education
B.S. in Business Administration -
University of South Carolina
Columbia, South Carolina05-2023
Skills
- Problem Solving
- Time management and multi-tasking
- Excellent interpersonal and communication skills
- Customer relations
- Event planning
- Poised under pressure
- Attention to detail and organization
- Leadership
Websites
Certification
ServSafe Alcohol, Business, and Food Protection Services
NASP Certified Professional Sales Person
CITI Social and Behavioral Researchers
Timeline
Hospitality Manager
Bloomin Brands
10.2023 - Current
B.S. in Business Administration -
University of South Carolina