Kayla Craft
Cameron
Summary
Detail-oriented team player with exceptional organizational skills and a proven ability to manage multiple projects simultaneously while maintaining a high degree of accuracy. Recognized for a positive attitude and strong commitment to meeting team goals, consistently taking on additional responsibilities to drive success. Expertise in optimizing administrative processes enhances overall team productivity, while adaptability to changing requirements ensures effective results. Strong communication abilities and a collaborative approach provide reliable support, fostering an environment of teamwork and achievement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Orangeburg Psychiatric Associates
11.2024 - Current
- Coordinated office operations to enhance workflow efficiency and improve patient service delivery.
- Managed appointment scheduling and optimized patient flow to minimize wait times.
- Developed and maintained filing systems, ensuring accurate record-keeping and data retrieval.
- Implemented inventory management processes, tracking supplies to reduce costs and waste.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Administer psychotropic medication injections.
- Administer Spravato treatments.
- Schedule new patient appointments.
- Maintain and organize EHRs in Valant EHR system.
- Liaison with drug representatives to schedule lunches and obtain samples of medications for the office.
Administrative Assistant
Orangeburg County, South Carolina - Planning and Zoning Department
02.2024 - 06.2024
- Coordinated office activities to enhance workflow efficiency and support team objectives.
- Managed scheduling and calendar organization for senior management, ensuring optimal use of time.
- Developed and maintained filing systems, improving document retrieval and information sharing.
- Assisted in the preparation of reports and presentations, maintaining accuracy and attention to detail.
- Streamlined communication between departments, fostering collaboration on key projects.
- Implemented process improvements that reduced administrative errors and enhanced service delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
911 Emergency Dispatcher
Orangeburg County, South Carolina
08.2023 - 02.2024
- Coordinated emergency response efforts, ensuring timely dispatch of services to critical incidents.
- Utilized advanced communication systems to relay crucial information to first responders effectively.
- Monitored multiple emergency lines, prioritizing calls based on urgency and incident severity.
- Implemented protocols for crisis management, enhancing overall response time and efficiency.
- Provided real-time situational updates to field units, facilitating informed decision-making during emergencies.
- Collaborated with law enforcement and medical personnel to streamline inter-agency communication during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Medical Analyst
Law Offices Of Lanier & Burroughs, LLC
05.2021 - 08.2023
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, clients, and insurance companies by email and telephone.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Created new physical and computer-based files.
- Translate medical records into layman's terms to provide treatment updates to attorneys regarding their clients' injuries.
- Recognize anomalies in medical treatment records that may affect the outcome of a client's lawsuit.
- Schedule appointments for clients to communicate with their attorneys.
Medical Office Assistant
Orangeburg Psychiatric Associates
10.2019 - 03.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Administered subcutaneous injections of psychiatric medications in compliance with policy and procedures of OPA.
- Supervised Spravato treatment sessions, including monitoring vitals before, during, and after the medication is given; directing the self-administration of the nasal spray, and ensuring patient safety throughout their treatment session. Completed official paperwork regarding each treatment session per patient.
- Managed the ordering and storage of Spravato doses for patients.
EMT-Intermediate
Orangeburg County Emergency Medical Services
04.2008 - 10.2011
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Communicated with lucid, confused, and disoriented patients to gather incident and medical history information.
- Administered tests and medication to stabilize patients in field or in transit.
- Executed stomach suction, airway management and heart monitoring to treat patients.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Education
Bachelor of Science - Psychology
South Carolina State University
Orangeburg, SC05.2020
Vocational - Emergency Medical Technician - I89 - Emergency Medical Technician - Intermediate
Midlands Emergency Medical Services
Columbia, SC09.2011
Vocational - Emergency Medical Technician - Basic
Orangeburg Calhoun Technical College
Orangeburg, SC08.2009
Associate of Arts - Paralegal Studies
Orangeburg Calhoun Technical College
Orangeburg, SC05.2008
High School Diploma -
Edisto High School
05.2007
Vocational - Certified Nursing Assistant
Orangeburg-Calhoun Technical College
Orangeburg, SC11-2024
Skills
- Comprehensive health record management
- Accurate patient record management
- Expertise in HIPAA standards
- Strong communication abilities in various formats
- Advanced Microsoft Office skills
- Service excellence
- Document organization
- Proficient in medical language
- Data management and process optimization
- Meticulous data handling
- Legal analysis
- Skilled in preparing legal documents
- Managing electronic patient records
Certification
- CNA - Certified Nurse Assistant
- EMD - Emergency Medical Dispatch
- Licensed NCIC Dispatcher - Orangeburg County Sheriff's Officer
- Basic Life Support - Provider - American Heart Association
- HeartSaver (CPR & AED) - American Heart Association
Timeline
Assistant Office Manager
Orangeburg Psychiatric Associates
11.2024 - Current
Administrative Assistant
Orangeburg County, South Carolina - Planning and Zoning Department
02.2024 - 06.2024
911 Emergency Dispatcher
Orangeburg County, South Carolina
08.2023 - 02.2024
Medical Analyst
Law Offices Of Lanier & Burroughs, LLC
05.2021 - 08.2023
Medical Office Assistant
Orangeburg Psychiatric Associates
10.2019 - 03.2021
EMT-Intermediate
Orangeburg County Emergency Medical Services
04.2008 - 10.2011
Associate of Arts - Paralegal Studies
Orangeburg Calhoun Technical College
High School Diploma -
Edisto High School
Bachelor of Science - Psychology
South Carolina State University
Vocational - Emergency Medical Technician - I89 - Emergency Medical Technician - Intermediate
Midlands Emergency Medical Services
Vocational - Emergency Medical Technician - Basic
Orangeburg Calhoun Technical College
Vocational - Certified Nursing Assistant
Orangeburg-Calhoun Technical College
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