Kayla Davis
Columbia
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in emergency response and risk assessment. Proven ability to enhance safety protocols while delivering exceptional customer service. Skilled in surveillance techniques and conflict resolution, fostering a secure environment for both employees and visitors. Committed to maintaining high standards of safety and satisfaction.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Brand Ambassador
LineLeap
11.2021 - 10.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Sales Associate
Belk Department Store
10.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Picking Lead
Amazon
05.2020 - 09.2022
- Optimized resource allocation during peak periods, ensuring adequate staffing levels to meet increased demand without compromising quality or deadlines.
- Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
- Supported continuous improvement initiatives by identifying areas of opportunity and recommending process enhancements accordingly.
- Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.
- Utilized data-driven insights from performance reports to identify trends in productivity, informing strategic decision-making for ongoing improvements.
- Developed strong relationships with vendors, negotiating contracts to secure cost-effective materials while maintaining quality standards.
- Implemented cross-training programs for pickers to improve flexibility within the team and better respond to changing business needs.
- Established clear goals for individual pickers as well as overall team objectives that aligned with company targets.
- Ensured on-time deliveries by effectively prioritizing tasks and managing resources amongst team members.
- Promoted a culture of teamwork and collaboration by organizing team-building activities, fostering strong relationships within the group.
Education
A.C. Flora High School
Columbia, SCSkills
- Emergency response
- Risk assessment
- Surveillance techniques
- Access control
- Customer service
- Conflict resolution
- Communication skills
- Time management
Timeline
Security Officer
Allied Universal Security Services
06.2023 - Current
Brand Ambassador
LineLeap
11.2021 - 10.2023
Sales Associate
Belk Department Store
10.2021 - 08.2023
Picking Lead
Amazon
05.2020 - 09.2022
A.C. Flora High School
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