Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Kayla Herrera

Kayla Herrera

Moncks Corner

Summary

Seasoned small business owner with several years of experience in operations management and business strategy. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve goals

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business owner

Luxuria Travel Co
Moncks Corner
10.2024 - Current
  • I specialize in planning and coordinating adults-only cruises as a First Mate with Virgin Voyages, ensuring a memorable, kid-free experience for all guests.
  • Additionally, I manage the social media accounts for Luxuria Travel Co, creating engaging content.

Resident Support Specialist

First Service Residential
Summerville
03.2024 - 10.2024
  • Provide homeowners and residents with service information and submit work orders as needed
  • Managed 50+ HOA communities along the east coast.
  • Coordinate with community managers and Associates regarding unit and community information
  • Research information using internal software, available resources and knowledge database
  • Verify and update homeowner/resident information
  • Enhanced homeowner/resident satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved homeowner/resident complaints with empathy, resulting in increased loyalty through Zendesk software.
  • Handle homeowner and resident inquiries and suggestions courteously and professionally.
  • Actively listened to homeowner's/resident's, handle concerns quickly and escalated major issues to supervisor.
  • Able to work effectively in a hybrid position, both in office and remote.
  • Assisted with insuring work order were appropriately submitted.

Business Owner

Wags & Walks Pet Care Services LLC
Moncks Corner
04.2022 - 07.2023
  • Dog walking, administering meds as needed, feeding, light cleaning.
  • Ensured optimal safety for all animals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Weekly scheduling, payment processing and Deposits.
  • Answering phone calls, emails, and texts on a day-to-day basis.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Managed approximately 70 families who needed pet care.
  • Handled daily social media management for small business accounts.

Kennel Technician

Berkeley Animal Center
Moncks Corner
08.2021 - 12.2021
  • Doing meet and greet with potential families and their pets to find the right animal for them.
  • Contributed to increasing public awareness of available animals for adoption through active participation in community outreach events.
  • Keep animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Worked with over 80 dogs on a daily basis.

Kennel Technician

My Three Dogs
North Charleston
07.2019 - 08.2021
  • Administering medication.
  • Cared for roughly 50 dogs a day.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Keep animals clean and free of contaminants to promote optimal health.
  • Monitored animals for behavioral problems and signs of health issues.
  • Educated visitors and staff on proper animal care and handling.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Answering phone calls, inputting new client information and payments into the system.
  • Making sure all dogs are up to date on required vaccines.
  • LOTS of cleaning to ensure the facility is up to proper standards.

Office/Personal Assistant

Spring Suspension and Alignment
Chesapeake
12.2015 - 05.2019
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • I interacted with customers by phone, email, or in-person to provide information.
  • Managed 50 plus phone calls daily.
  • Scheduling appointments.
  • Picking up parts at various shops.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Displayed absolute discretion at handling confidential information.
  • Childcare and pet care for the business owner's.

Education

Certificate - Digital Marketing

IAP Career College
Ontario, Canada
01.2024

High School Diploma -

Penn Foster High School
Scranton, PA
05.2010

Skills

  • Digital marketing
  • Schedule management
  • Customer service
  • Business marketing
  • Business planning
  • Remote work discipline
  • Strong work ethic and dependable
  • Social media management

References

  • Dianne Shelley, (843) 530-8730
  • Thomas Kime, (803) 840-1723
  • Ruth Butka, (843) 670-4979

Certification

  • Digital Marketing Certificate

Timeline

Business owner

Luxuria Travel Co
10.2024 - Current

Resident Support Specialist

First Service Residential
03.2024 - 10.2024

Business Owner

Wags & Walks Pet Care Services LLC
04.2022 - 07.2023

Kennel Technician

Berkeley Animal Center
08.2021 - 12.2021

Kennel Technician

My Three Dogs
07.2019 - 08.2021

Office/Personal Assistant

Spring Suspension and Alignment
12.2015 - 05.2019

Certificate - Digital Marketing

IAP Career College

High School Diploma -

Penn Foster High School

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Kayla Herrera