Kayla Hurley
Anderson
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in cleaning and sanitation, alongside exceptional guest relations, at Magically Super Clean. My proactive training methods and keen attention to detail led to a significant uptick in guest satisfaction, embodying a strong work ethic and a commitment to excellence in service.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Magically Super Clean
01.2021 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
Cashier
SUBWAY®Restaurants
06.2022 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
PCA
From The Heart Home Health Care
11.2019 - 01.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Cashier
Subway
12.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Machine Operator
Staffmark Temp Agency
01.2016 - 04.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
Education
No Degree - Business Administration
Strayer University
Greenville ScGED -
Adult Education
Starr, SC05-2018
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Staff scheduling
- Cleaning techniques
- Training and mentoring
- Health and safety compliance
- Staff training and development
- Cleaning bathrooms
- Cleaning practices
- Vacuuming and sweeping
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Dementia care
- Emotional support
- Behavioral management
- Personal hygiene assistance
- Compassionate care
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
Timeline
Cashier
SUBWAY®Restaurants
06.2022 - 04.2024
Housekeeping Supervisor
Magically Super Clean
01.2021 - Current
PCA
From The Heart Home Health Care
11.2019 - 01.2022
Cashier
Subway
12.2016 - 01.2019
Machine Operator
Staffmark Temp Agency
01.2016 - 04.2016
No Degree - Business Administration
Strayer University
GED -
Adult Education
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