Kayla Jones
Mullins,SC
Summary
Dynamic customer service professional with experience at Startek, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls effectively, ensuring satisfactory outcomes while maintaining professionalism under pressure. Skilled in data entry and complaint resolution, fostering positive customer relations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Startek
02.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sandwich Artist
Subway
10.2021 - 02.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Laundry Attendant
Bluegreen Vacations
07.2021 - 10.2021
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Education
High School Diploma -
Mullins High School
Mullins, SC05-2023
No Degree - Cosmetology
Academy For Careers & Technology
Mullins, SC05-2023
Associate of Applied Science - Business Administration
Horry George Town Technical College
Conway, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
Timeline
Customer Service Representative
Startek
02.2024 - 10.2024
Sandwich Artist
Subway
10.2021 - 02.2022
Laundry Attendant
Bluegreen Vacations
07.2021 - 10.2021
Associate of Applied Science - Business Administration
Horry George Town Technical College
High School Diploma -
Mullins High School
No Degree - Cosmetology
Academy For Careers & Technology
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