Kayla Jones
Lexington
Summary
Detail-oriented finance professional with over 15 years in financial auditing and operations management. Proven track record in ensuring compliance with state and federal regulations, enhancing operational efficiency, and delivering tailored financial solutions. Committed to service excellence and continuous growth in the financial sector.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Professional Auditor
South Carolina Board of Financial Institutions
01.2022 - Current
- Conduct examinations of mortgage lenders and servicers to ensure compliance with federal and state laws, enhancing regulatory adherence.
- Review mortgage origination files, call reports, financial condition statements, and loan logs to identify and address irregularities, mitigating risk.
- Prepare and submit detailed examination reports with findings and actionable recommendations to improve compliance outcomes.
- Perform re-examinations to verify correction of violations and ensure compliance continuity.
Senior Loan Specialist
OneMain Financial
04.2021 - 01.2022
- Delivered tailored financial solutions and managed loan portfolios for a diverse client base.
- Evaluated creditworthiness and underwrote loans using internal sales tools to facilitate informed lending decisions.
- Cultivated strong customer relationships through personalized financial counseling and dedicated service.
General Manager
TMX Finance
10.2015 - 03.2021
- Led special projects that increased store revenue and operational efficiency.
- Managed daily operations for loan processing, collections, and team leadership to ensure seamless service delivery.
- Maintained compliance with financial policies while ensuring accurate documentation and reporting standards.
- Oversaw repossession sales and asset disposition to maximize recovery of assets.
Store Manager
TMX Finance
02.2015 - 10.2015
- Created and implemented local marketing strategies that attracted new customers.
- Managed cash handling, title processing, and staff training to ensure operational efficiency.
- Secured loans through strategic outreach efforts that expanded client base.
Customer Service Representative / Assistant Manager
TMX Finance
08.2013 - 02.2015
- Coordinated day-to-day operations, loan processing, and customer service to ensure smooth workflow.
- Facilitated resolution of customer inquiries, supporting store management in maintaining high service standards.
Store Manager
The Cato Corporation
10.2011 - 08.2013
- Managed sales operations, customer service, HR tasks, and merchandising to enhance overall store performance.
- Implemented loss prevention strategies and training programs to reduce shrinkage and improve staff awareness.
- Managed daily operations and maintained store standards for customer satisfaction.
- Developed team schedules to ensure coverage and operational efficiency.
- Trained and mentored staff on policies and customer service best practices.
Assistant Manager
The Cato Corporation
07.2005 - 10.2011
- Coordinated employee scheduling and training while designing store layout to optimize operations.
- Streamlined communication between corporate and store management to enhance alignment on objectives.
Assistant Manager
KFC/Long John Silver’s
06.2004 - 07.2005
- Led team operations, created work schedules, and handled inventory.
- Coordinated with upper management to maintain compliance and quality standards.
Cashier / Shift Leader
KFC/Long John Silver’s
08.2001 - 06.2004
- Delivered prompt and friendly customer service in a fast-paced environment.
- Supported shift operations, including cash handling, training new team members, and ensuring food safety standards.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Manchester, NH06-2027
Associate of Applied Science - Accounting
Midlands Technical College
West Columbia, SC12-2024
High School Diploma -
White Knoll High School
Lexington, SC01-2003
Skills
- GAAP Compliance
- Loan Processing & Auditing
- State & Federal Financial Regulations
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management
- Team Leadership & Staff Training
- Strong Organizational & Communication Skills
- Proficient in Loan and Collection Systems
- Multitasking & Time Management
Certification
- Payroll Certification
- Microsoft Office Certification
- Certified Mortgage Auditor
Timeline
Professional Auditor
South Carolina Board of Financial Institutions
01.2022 - Current
Senior Loan Specialist
OneMain Financial
04.2021 - 01.2022
General Manager
TMX Finance
10.2015 - 03.2021
Store Manager
TMX Finance
02.2015 - 10.2015
Customer Service Representative / Assistant Manager
TMX Finance
08.2013 - 02.2015
Store Manager
The Cato Corporation
10.2011 - 08.2013
Assistant Manager
The Cato Corporation
07.2005 - 10.2011
Assistant Manager
KFC/Long John Silver’s
06.2004 - 07.2005
Cashier / Shift Leader
KFC/Long John Silver’s
08.2001 - 06.2004
Bachelor of Science - Accounting
Southern New Hampshire University
Associate of Applied Science - Accounting
Midlands Technical College
High School Diploma -
White Knoll High School