Kayla Lucchese
Effingham
Summary
Strategic program manager with 5+ years leading compliance oversight, risk mitigation, and vendor performance in highly regulated environments. Proven success building and optimizing internal controls, driving audit readiness, and implementing systems that elevate operational compliance and partner experience. Adept at aligning cross-functional stakeholders across Legal, Procurement, and Tech. Known for transforming complex regulations into clear processes, strengthening due diligence frameworks, and championing continuous improvement. Now seeking to bring this energy to Amazon's global compliance mission.
Overview
6
6
years of professional experience
Work History
Strategic Vendor Manager
Elevance Health
10.2023 - Current
- Lead compliance oversight across Medicaid vendors, ensuring adherence to SLAs, KPIs, and contractual terms.
- Design and implement internal control enhancements aligned with federal/state regulations and enterprise risk frameworks.
- Manage cross-state regulatory initiatives focused on due diligence, reporting improvements, and audit risk reduction.
- Collaborate with Legal, Sourcing, and Procurement to strengthen contractual protections and vendor accountability.
- SME for ProcessUnity: build automation workflows, compliance dashboards, and training programs to elevate audit readiness.
Strategic Vendor Consultant
Elevance Health
03.2022 - 10.2023
- Directed compliance strategies across North Carolina and Virginia Medicaid programs; supported risk mitigation and performance tracking.
- Built centralized tracking for subcontractor due diligence, spend, and SLAs.
- Partnered with sourcing/legal teams to maintain data accuracy across contract systems and vendor platforms.
- Promoted standardized onboarding and engagement controls across plans.
Vendor Management Analyst
Elevance Health
09.2021 - 03.2022
- Developed Medicaid compliance frameworks for vendor onboarding, monitoring, and regulatory reporting.
- Enhanced vendor audit response accuracy by designing real-time tracking mechanisms and response protocols.
Consumer Service Associate
Elevance Health
10.2019 - 09.2021
- Provided high-quality member support while mentoring new hires and contributing to SOP development for Medicaid account setup.
Education
MBA - Business Administration
SUNY New Paltz
01.2017
B.S. - Marketing
SUNY New Paltz
01.2015
Skills
- Program Support Risk & Compliance Oversight Contract & Regulatory Compliance Audit Readiness & Remediation
- Performance Metrics & Reporting Cross-Functional Program Leadership Vendor & Partner Due Diligence
- Excel (Advanced), SharePoint, Teams
- ProcessUnity (SME-level), iCertis, ServiceNow
- Microsoft Excel (Advanced), PowerPoint, Teams, Word
Timeline
Strategic Vendor Manager
Elevance Health
10.2023 - Current
Strategic Vendor Consultant
Elevance Health
03.2022 - 10.2023
Vendor Management Analyst
Elevance Health
09.2021 - 03.2022
Consumer Service Associate
Elevance Health
10.2019 - 09.2021
MBA - Business Administration
SUNY New Paltz
B.S. - Marketing
SUNY New Paltz
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