Kayla Merrill
Conway
Summary
Skilled in client service coordination, demonstrating strong customer relationship management and operational oversight. Utilize effective communication skills to address client needs while maintaining high satisfaction rates. Proven ability in implementing procedures that increase productivity and streamline operations. Have made significant contributions to previous roles by improving client retention rate through tailored service strategies.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator/ Veterinary Assistant
Banfield Pet
Wilmington, NC
05.2023 - Current
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Provided assistance with additional tasks as needed or requested by management.
- Conducted outbound calls to remind patients of upcoming appointments.
- Assisted physicians and nursing staff by providing administrative support services.
- Managed a high volume of emails related to appointment scheduling requests.
- Resolved conflicts between customers and staff in a professional manner.
- Performed follow up calls to confirm scheduled appointments.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Scheduled and confirmed appointments.
Pet Care Associate, Stocker, Cashier
Petsmart
03.2022 - 01.2024
Shift Leader
Starbucks
Wilmington
02.2019 - 03.2022
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted general manager with operations game plan and company initiatives implementation.
- Analyzed company's expenditures and developed financial models.
Education
Associate of Arts - Music Education
Craven Community College
New Bern Nc05-2016
High School Diploma -
East Carteret High
Beaufort, NC06-2014
Skills
- Appointment scheduling
- Customer service
- Conflict resolution
- Administrative support
- Email management
- Record keeping
- Clinical support
- Team collaboration
- Data entry
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Customer relationship management
- Interpersonal skills
- Database maintenance
- Adaptability
- Process optimization
- Time management expertise
- Data analysis
- Relationship building
- MS office
- Negotiation
- Budget administration
- Employee development
- Plan projects
- Customer support
References
References available upon request.
Timeline
Client Service Coordinator/ Veterinary Assistant
Banfield Pet
05.2023 - Current
Pet Care Associate, Stocker, Cashier
Petsmart
03.2022 - 01.2024
Shift Leader
Starbucks
02.2019 - 03.2022
Associate of Arts - Music Education
Craven Community College
High School Diploma -
East Carteret High