Kayla Paige Edmonds

I started out with Logan's in Summerville but due to relocating back to the beach, I had to transfer to the location in Myrtle .

• Delivered exceptional customer service in high-volume dining environment.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Managed multiple tables efficiently, enhancing guest satisfaction and retention.
• Resolved customer complaints promptly, improving overall dining experience.
• Implemented upselling techniques, contributing to increased sales revenue.
• Maintained cleanliness and organization of dining area, adhering to health regulations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Managed guest seating arrangements to optimize flow and enhance dining experience.
• Coordinated with kitchen staff to ensure timely food service during peak hours.
• Trained new hosts on customer service protocols and restaurant operations.
• Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

• Implemented feedback mechanisms to gather guest insights for continuous improvement of service quality.
• Assisted in scheduling shifts for hosting staff, ensuring adequate coverage during peak hours.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Greeted and seated guests, ensuring positive first impressions and optimal customer experience.
• Managed reservation systems to optimize seating arrangements and minimize wait times.
• Coordinated with kitchen and serving staff to streamline communication and enhance service efficiency.
• Trained new hosts on company policies, procedures, and effective guest interaction techniques.
• Resolved guest inquiries and concerns promptly to maintain satisfaction and foster repeat business.
• Monitored dining area for cleanliness and organization, adhering to health standards and regulations.
• Answered customer questions about hours, seating, and menu information.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

• Efficiently perform opening duties and tasks in a timely manner.
• Take customer orders, make connections, and complete orders.
• Train other baristas, help others when needed, and complete my own tasks.
• Keep the floor stocked, cleaned, and organized.
• Item familiarity and knowledge of all menu items.
• Ability to adapt to menu changes, process changes, and protocol changes.
• Assess and complete multiple tasks in a timely manner.
• Keep calm and stay efficient in fast work environments.

• Perform opening duties as well as open the kitchen. Complete prep tasks for others’ arrival.
• Make customer connections, take orders, complete orders, and be able to help the next guest in a timely manner.
• Perform closing tasks as well as prepare everything for the opening shift's arrival.
• Knowledge on how to make positive suggestions with a guest.