Kayla Pate
Rock Hill
Summary
Highly motivated and detail-oriented front desk receptionist with a passion for patient care. Adept at administrative tasks and skilled in clinical procedures. Eager to contribute clinical and administrative skills to a dynamic healthcare environment. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist / Clinic Office Coordinator
MUSC Lancaster
01.2024 - Current
Front Desk Receptionist / Clinic Office Coordinator
Piedmont Medical Equipment
01.2023 - 01.2024
- Overseeing office communications
- Provide patients with information and counseling
- Obtain insurance authorizations for specialist referrals
- Obtain insurance authorizations for procedures
- Process referrals and patient information
- Maintain data reports & update billing information
- Check insurance verification for specialist referrals
- Support essential operations
- Assist with routing phone calls
- Maintain inventory of medical & office supplies
- Obtain insurance authorizations for supplies for patients
- Check insurance verification for all supplies
- Oversee office communications
- Supporting patients & families
Receptionist/Office Assistant
01.2022 - 01.2024
- Maintained files and records
- Delivered messages to appropriate staff
- Greeted visitors
- Key in work books in timely manner
- Built relationships with patrons which improved customer retention rate
- Professionally provided customer and visitor experience
Administrative Assistant
01.2020 - 01.2022
- Answered multi-line phone system, routing calls
- Delivered messages to appropriate staff
- Greeted visitors
- Executed record filing system for document organization
- Scheduled client appointments for staff teams
- Professionally provided customer and visitor experience
Administrative Support/Waitress
Captain Steves
01.2016 - 01.2020
- Greeted customers
- Took and memorized orders
- Built immediate positive connections with patrons
- Performed open to close, shift change duties to keep restaurant flowing
- Applied communication and problem-solving skills to resolve customer complaints
- Maintained customer satisfaction with timely table check-ins to assess needs
Education
High School -
SOUTH POINTE HIGH SCHOOL
Rock Hill, SC01.2013
Skills
- Medical Laws & Ethics
- Telephone Etiquette
- Medical Terminology
- Front Desk Operations
- Office Organization
- Patient Intake & Vitals
- Data Entry & Database Software
- Communication
- Professionalism
- Customer Service
Timeline
Front Desk Receptionist / Clinic Office Coordinator
MUSC Lancaster
01.2024 - Current
Front Desk Receptionist / Clinic Office Coordinator
Piedmont Medical Equipment
01.2023 - 01.2024
Receptionist/Office Assistant
01.2022 - 01.2024
Administrative Assistant
01.2020 - 01.2022
Administrative Support/Waitress
Captain Steves
01.2016 - 01.2020
High School -
SOUTH POINTE HIGH SCHOOL
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