Kayla Porter

Provided excellent customer service via telephone, in person and email communication.

Addressed clients inquires and promptly resolved clients concerns.

Scheduled New client appointments and conducted initial inspection of current location of mobile home and inspection of new location of mobile home.

Managed client relationships, negotiating contracts for cost savings while maintaining high-quality services.

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Coordinated office meetings to ensure each day was productive.

Assisted in recruiting new employees, conducting interviews and conducted current employee reviews.

Served as a mediator between upper management and staff members, allowing open channels of communication to address any concerns or issues promptly.

Provided smooth simple communication between departments, addressed concerns promptly while maintaining positive work relationships.

Oversaw company maintenance requests, coordinating with company management to address repairs and improvements efficiently.

Coordinated communication between departments to increase workflow and production

Exceptional customer service in client communication addressing telephone calls and personal emails when scheduling appointments, referral documents while maintaining client and company confidentiality

Maintained filing systems effectively, Introduced digital storage application

Maintained office inventory, office supplies, placed orders and received shipments and stocked office to prevent low

supply.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Managed multi-line switchboard, ensuring excellent communication between departments and patients.

Conducted patient inquires and scheduled patient appointments efficiently.

Coordinated with medical staff to relay urgent messages, enhancing response times in critical situations.

Improved customer service while addressing the patients concerns with timely results and accurate call transfers.

Developed a comprehensive knowledge base for frequently asked questions to streamline information for staff and patients.

Maintained accurate records of incoming calls and appointments daily.

Improved overall office communication and organization.

Maintained professional communication while ensuring patient confidentiality.

Provided excellent communication by responding to patients inquires with positivity and patience to establish excellent first impression.