Kayla Thompson

Mediated and diffused situations in which students were presented with conflict between other peers, tutors, or educators.

Used conflict resolution techniques, such as: active listening, compromise, and open communication.

Worked closely with administrators to ensure that students' academic and conflict-related needs are met.

Provided one-on-one tutoring to English, Statistics, and History students, tailored to their specific needs and questions.

Facilitated 5 bi-weekly supplementary sessions for English 101 and English 102 students. These sessions enhanced students' understanding of course material through collaborative discussion with peers.

Presented patience and empathy to students whom were struggling, creating a comfortable and non-judgemental learning environment.

Facilitated success in the beginning stages of a currently on-going research project aiming to quantify degradation of geo-textile materials at different levels of the tidal exposure gradient of estuaries in North-Inlet Winyah Bay, Georgetown, SC. This project is on-going in the Baruch Ecological Engineering Laboratory, under P.I. Dr. William "Bill" Strosnider.

Assisted and led field surveys and sampling efforts within estuarine environments, including collecting samples of zooplankton, phytoplankton, sediment, and various species of fish and shrimp.

Deployed and maintained research equipment, such as water quality sensors, GPS units, sampling nets, and other ecological monitoring tools.

Conducted field measurements, including temperature, water quality, turbidity, salinity, and dissolved oxygen.

Prepared and processed collected samples for laboratory analysis, including sorting and identifying organisms and analyzing water samples.

Safely dissected and disposed of sampled organisms.

Participated in weekly meetings to discuss project progress, challenges, and future directions.

Collaborated with other research assistants to identify and solve problems that arose while establishing the project.

Prepared and edited documents to produce precise, accurate and professional communication.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Input data into spreadsheets and databases.

Reviewed files, records and other documents to obtain information to respond to requests.

Compiled and analyzed data to produce reports.

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Regularly hand-delivered confidential documents to South Carolina government officials with professionalism.

Trained new employees and delegated daily tasks and responsibilities.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Completed cash and credit card transactions accurately using POS software.

Resolved conflicts between employees to maintain positive and productive work environments.

Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Cultivated warm relationships with new and regular customers.