Kayla Vaughn
Walhalla,SC
Summary
Dynamic Branch Manager at Dogwood State Bank with a proven track record in staffing optimization and conflict resolution. Enhanced branch productivity through effective team leadership and customer relationship management. Skilled in financial oversight and committed to delivering exceptional service, resulting in improved organizational talent and customer satisfaction.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
16
16
years of professional experience
Work History
Branch Manager
Dogwood State Bank
06.2024 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Complied with established internal controls and policies.
- Complied with regulatory guidelines and requirements.
Treasury Management Specialist
Community First Bank
01.2024 - 05.2024
- Assisted business customers with determining which products and services best serve their needs
- Install RDC equipment
- Provided tech support to Treasury customers
- Process and maintain Intrafi/CDARS accounts for customers
Head Teller
Community First Bank
03.2023 - 01.2024
- Introduced customers to other bank team members to help meet financial needs.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Educated customers on online banking and mobile banking applications.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Monitored and verified suspicious activity on customer accounts.
- Handled various accounting transactions.
Teller
Community First Bank
12.2022 - 03.2023
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
Office Manager
Super Service Tire and Alignment
08.2018 - 12.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Deposit Operations Specialist
Community First Bank
03.2015 - 08.2018
- Processed account maintenance requests and checked for alignment with bank policy.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Handled PIN reorders, new cards and maintenance for debit cards.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed all chargebacks with 100% accuracy rate.
- Processed foreign items and returned mail.
- Provided backup to all other deposit operations specialists.
- Handled ATM service maintenance and disputes.
- Processed levies, bankruptcy, and garnishment requests.
- Processed and monitored lock box items and new account documents.
- Wrote and distributed customer correspondence.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Processed unposted items
- Processed debit card disputes keeping all correspondence with customers within regulations time frame
- Rewrote and improved policy and procedures for various deposit functions
- Balanced ATM for multiple branches
- Balanced teller drawers for multiple branches
- Reconciled internal bank accounts, official checks, money orders, etc.
- Process currency orders for branches
- Resolve customer complaints
- Process fraudulent items on customer accounts
Customer Service Cashier
Super Service Tire and Alignment
02.2014 - 03.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Deposit Operations Specialist
Community First Bank
06.2009 - 02.2014
- Processed account maintenance requests and checked for alignment with bank policy.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Handled PIN reorders, new cards and maintenance for debit cards.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed all chargebacks with 100% accuracy rate.
- Processed foreign items and returned mail.
- Provided backup to all other deposit operations specialists.
- Handled ATM service maintenance and disputes.
- Processed levies, bankruptcy, and garnishment requests.
- Processed and monitored lock box items and new account documents.
- Wrote and distributed customer correspondence.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Processed unposted items
- Processed debit card disputes keeping all correspondence with customers within regulations time frame
- Rewrote and improved policy and procedures for various deposit functions
- Balanced ATM for multiple branches
- Balanced teller drawers for multiple branches
- Reconciled internal bank accounts, official checks, money orders, etc.
- Process currency orders for branches
- Resolve customer complaints
- Process fraudulent items on customer accounts
Education
High School Diploma -
Walhalla Senior High School
Walhalla, SC05-2007
Skills
- QuickBooks experience
- Account analysis expertise
- Staffing optimization
- Business development expertise
- Relationship building and management
- Cash handling expertise
- Excels in team leadership
- Policy formulation
- Relationship building
- Sales management
- Reporting
- Conflict resolution
- Training and development
- Excellent communication skills
- Product training
- Accounts receivable
- Accounts payable
- Proficient in MS office
- Documentation
- Attention to detail
- Performance reviews
- Account review
- Dependable
- Financial oversight
- Key performance indicators
- Client relationship management
- Goals and performance
- People-oriented
- Customer service
- Friendly
- Loan documentation
- Team supervision
- Customer relationships
- Verbal/written communication
- Team player
Timeline
Branch Manager
Dogwood State Bank
06.2024 - Current
Treasury Management Specialist
Community First Bank
01.2024 - 05.2024
Head Teller
Community First Bank
03.2023 - 01.2024
Teller
Community First Bank
12.2022 - 03.2023
Office Manager
Super Service Tire and Alignment
08.2018 - 12.2022
Deposit Operations Specialist
Community First Bank
03.2015 - 08.2018
Customer Service Cashier
Super Service Tire and Alignment
02.2014 - 03.2015
Deposit Operations Specialist
Community First Bank
06.2009 - 02.2014
High School Diploma -
Walhalla Senior High School
Similar Profiles
Jack HildebrandJack Hildebrand
SBA Sales Assistant at Dogwood State BankSBA Sales Assistant at Dogwood State Bank
Zach BroylesZach Broyles
Relationship Manager at Dogwood State BankRelationship Manager at Dogwood State Bank
BRIAN LAWLORBRIAN LAWLOR
Business Development Manager at Dogwood State BankBusiness Development Manager at Dogwood State Bank